Administrative Secretary, Utilization Review

Job Description

Location: West Chester Hospital
Department: Utilization Review
Hours: Part Time, 20hrs/week
Shift: First Shift

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Serves the Utilization Review (UR), Case Management (CM) and Social Services (SS) Departments, reporting to the Manager of Utilization Review. Responsible for assisting with daily collaboration with the interdisciplinary team to facilitate patient throughput. Assists with all clerical support of three departments, including staffing assignments, coordination of discharge planning, scheduling, attending and scribing departmental meetings


Administer the discharge Important Message from Medicare (IMM) for all inpatient Medicare beneficiaries. In addition, Medicare beneficiaries will be monitored for observation status greater than 24 hours and receive the Medicare Outpatient Observation Notice (MOON). Patients will need to receive both written and oral explanation of the reason for observation status and how it impacts their cost. Employee will follow both Medicare guidelines and internal policies proceeds in this process.

Provides administrative support and clerical functions in an effort to promote cost-effective operations, optimal lines of communication, and effective support of various therapy departments. Demonstrates behaviors reflective of the mission, vision and values of Daniel Drake Center and UC Health

Departmental Office Operations -
  • 20% Assists in mail/order sorting and distribution, faxes, and typing of documents. Photocopies documents as needed by staff. Collates packets of information for various needs. Greets and directs departmental visitors and patients to appropriate staff members. Arranges tours for outpatient therapy available. Retrieves phone messages and returns calls to internal and external customers as directed by supervisors. Assists in arranging coverage assistance for therapy patient care and contacts vendors, other departments to procure equipment and supplies as directed by supervisors. Assists with basic upkeep of the department.
  • Charges - 25% Verifies accurate charge entry by reviewing EPIC revenue and usage reports for all departments. Enters charge corrections as necessary. Follows late charge procedures when charges entered 5 or more days after service. Works with manager and therapists to prevent future charge errors. Enters productivity data for outpatient therapy departments.
  • Clerical Assistance - 20% Maintains department policy and emergency procedure manuals. Prepares documents, typed reports/meeting minutes, and solicits invoices from vendors as directed by supervisors. Maintains paper and electronic files for rehab department data and documents. Schedules meetings and appointments with and for supervisors as requested. Assists in chart review compliation for supervisors.
  • Communication - 25% Coordinates all office communication activities including associate pages/all pages, email distribution, and phone calls. Follows professional office etiquette with all forms of communication. Records minutes of department meetings and distributes to staff as directed by supervisors. Serves as communication link between department associates and other departments and staff.
  • Ordering - 10% Utilizes Lawson and online systems to order medical supplies, minor equipment, and office supplies as directed by supervisors. Contacts vendor/purchasing department to reconcile mismatched orders and received items. Aware of monthly budget constraints and assists supervisors in maintaining adequate inventory without exceeding budget targets.


Education Required: High School Diploma or GED

Minimum Required: No experience required.