Clinical Calls Representative, Ambulatory Scheduling, First Shift

Job Description

Access Coordinator, First Shift, Access Ambulatory Scheduling

UC Health is hiring a full-time Clinical Calls Representative for the Access Ambulatory Scheduling department. This is a first shift position with UC Health, LLC.

The Clinical Calls Representative will support Ambulatory Schedulingdelivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About UC Health, LLC

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at


Job Responsibilities

Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctor's offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results.
  • Supports the patient care environment by communicating clearly, courteously, and effectively, verbally and through written and computer documentation, while maintaining confidentiality of information.
  • Collects and interprets complex patient data within their applicable scope of practice.
  • Provides accurate documentation following all established processes and protocols. Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
  • Achieves both departmental QA, customer service and Productivity standards.
  • Willing to be taught and mentored.
  • Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness.
  • Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving.
  • Maintain strict standard of confidentiality.
  • Aware of patient's rights.
  • Perform all other duties as assigned.


Education and Experience Requirements:
  • High School Diploma or GED required. Associate's Degree preferred.
  • Medical Assistant Certification preferred.
  • 1 - 2 Years equivalent experience required; 3 - 5 Years equivalent experience preferred.
  • Problem solving, critical-thinking, communication, and interpersonal skills are necessary.
  • Experienced and familiar with medical practices, hospital services, operations, and medical terminology.
  • Ability to actively listen and engage in communications to ensure understanding of requests/needs of patients and clinical staff.
  • Excellent communication and problem-solving skills.
  • Detail oriented and able to follow complex instructions.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!