Communication Specialist, Service Response Center

Job Description

Under minimal supervision by SRC/Transport Manager, coordinate responses to service requests received by phone. Performs several clerical duties such as typing, data entry, generating service request, record keeping, filing, scheduling, coordinating projects and service requests, distributing mail, operating computer business applications and other standard business office equipment. Processing information in a timely manner and follow up with the requesting customers. Monitors critical alarms, fire alarms and key distribution. Dispatch patient transporters for the handling and transport of patient to required destinations within the hospital.


  • Data entry for internal and external customer request. Answers phones for all support services departments and dispatches appropriate personnel to provide service based on request.
  • Obtains information for all service requests.
  • Clarifies requests and communicates to appropriate staff for support services.
  • Follows up with requesting customer via call/notification process.
  • Coordinate downtime assignments to appropriate staff.
  • Coordinate break and meal schedules according to demand activity.


High School Diploma or GED | Two years of related experience or equivalent education.