Communications Center Supervisor, Dispatch Center

Job Description

Supervise the switchboard operators, dispatchers, oversee daily functions; paging, emergency calls, monitor equipment, pager exchanges and on-call schedules. Maintain pager inventory and staffing schedule. Update facility directories annual. Liaison with paging vendor. Additional duties as required.

Responsibilities

Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule and patient information - 40% � Maintain staffing schedule & process payroll - 20% � Maintain pager inventory & provide pager exchanges. Liaison with paging vendor - 10% � Establish & enforce work standards & quality improvement goals - 5% � Develop and maintain policies and procedures - 5% � Evaluate staff's performance & provide feedback - 5% � Interview candidates for openings and make hiring recommendations. Oversee training of new hires & provide orientation - 5% � Administer performance evaluations and disciplinary actions - 5% � Update facility & staff directories annually - 5% | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:�Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 0% Stooping:�Bending body downward and forward by bending spine at the waist - 10% Kneeling:�Bending legs at knees to come to a rest on knee or knees - 10% Reaching:�Extending hand(s) and arm(s) in any direction - 10% Standing: Remaining upright on the feet, particularly for sustained periods of time - 30% Walking:�Moving about on foot to accomplish tasks - 30% Pushing 0-10 lbs:�Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 0% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Carrying 0-10 lbs: Holding and moving/transporting an object about - 5% Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% Carrying 21-50 lbs: Holding and moving/transporting an object about - 5% Carrying 51 lbs or more: Holding and moving/transporting an object about - 5% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 100% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 100% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 100% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%

Qualifications

Associate's degree | APCO certified within 1 year of employment. ? Emergency Number Professionals (ENP)Certification within 1 year of employment. | 1 year supervisory and experience in call-center environment.