Community Health Worker II, Center for Emergency Care

Job Description

The community Health Worker will act as the liaison between University of Cincinnati Medical Center patients and ?medical homes ?or community based healthcare providers. The primary goal of the Community Healthcare Worker will be to: Identify patients who are in need of primary care, medical home, community providers and UC Health outpatient services. Educate and direct patients to available community based healthcare services. Facilitate and monitor patient?s transition into medical homes and community based healthcare services.


Patient liaison for medical homes: - Identify patients who are in need of medical home services or community based health care services. Collaborate with ED care team and proactively monitor ED tracking system to identify patients who are in need of medical home services and healthcare access education.

Job Function: Provide information, education and resources to patients to assist them in overcoming barriers to accessing healthcare and in following through with scheduled visits. Set appointments for patients with community medical homes, health service providers and UC Health outpatient services. Provide informal counseling, social support, and culturally appropriate health education. Contact patients for appointment reminders. Act as advocate for patients and families with community medical homes: and health service providers. Follow up with patients and providers after scheduled appointments. Facilitate conflict resolution.

Community Relationship: - Build and foster relationships and collaborative with community medical home and other community based health service providers. Collaborate with UC Health clinical departments and ancillary services to ensure efficient patient transition to the outpatient clinics.

Job Function: - Maintain an updated database of community medical home facilities. Maintain database of outreach work and referred patients. Generate database to measure community healthcare programs success. Benchmark internal processes to improve practice and demonstrate efficiency through appropriate use of resources. Enter tracking data into Care Scope.


Associates Degree - Required

Bachelors Degree - Preferred but not required


C-CHW - Preferred but not required

LSW - Preferred but not required

SWA - Preferred but not required