Financial Care Specialist, Medication Access Services

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The financial care specialist has the ability to evaluate patient financial needs and resources, facilitate those identified needs by organizing a plan to address opportunities on reducing out of pocket costs for the patient and the healthcare system when possible; as well as, facilitate patient financial questions and various needs among treatment teams, hospital based & community based resources (e.g. billing, patient access, prior auth, specialty pharmacies, drug reimbursement programs, etc.).


Educate patients about their financial responsibility which would include reviewing current patient benefits, providing estimates to patients on anticipated out of pocket costs, reviewing patients gap between cost of service and coverage by benefits. Optimize patient financial coverage for services received by creating and coordinating a budget/financial plan for patient. Follow identified patients from start of treatment and through treatment. Partner with clinical and financial teams to help implement financial plans for patients Answer and guide patient financial questions regarding services received.

Meet with new patients, identify at-risk patients for financial concerns, and establishing a process for financial navigation services.

Educate patients on their different financial options. Connect patients to different financial resources. Build relationships with outside agencies to better serve patients in need of financial assistance.

Monitor and report on program outcomes by tracking and providing ROI for system.

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.



• Minimum Required: Bachelor's Degree - Social work, healthcare, sociology, psychology, or related field

• Preferred Degree: Master's Degree - Social work, healthcare, sociology, psychology, or related field


Community Health Worker from Ohio Board of Nursing preferred.


• Minimum Required: 1 - 2 Years equivalent experience

• Preferred: 3 - 5 Years equivalent experience


Experience working in a social service capacity, financial assistance, or healthcare navigation. Understanding of healthcare revenue cycle preferred.