Human Resources Call Center Representative

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The purpose of this position is to provide MYHR call center and clerical support to the human resource division and other related services as assigned. This position services as a resource and first tier customer service for internal and external customers, seeking information from HR or related departments

Responsibilities

HR Division Support
  • Utilizes and provides updates to OneTouch System as a resource and tracking of helpdesk tickets.
  • Maintains and submits accurate information into OneTouch Helpdesk workstream.
  • Assist employees in the location of policies and procedures
  • Takes the initiative in identifying & facilitating the resolution of employee requests through research, communication & cooperation w/internal & external personnel.
  • Escalates (out-of-scope) questions and tickets to the appropriate Subject Matter Expert, or Tier 2 assignee.

Total Rewards
  • Provide benefits information to candidates during the HR onboarding process, WLE's, and Open Enrollment.
  • Provide benefits information to employees for routine questions, WLE's, and Open Enrollment.

Employee File Maintenance
  • Scan and/or log employee certifications, licensure, corrective actions, and other employee file components into the OneTouch System.
  • Assist in Joint Commission survey preparation activities, such as pulling employee files or components as requested by HR teams.
  • May pull data or run reports to support various HR initiatives.

Talent Acquisition
  • Assist applicants with the application process
  • Provide benefits information to candidates during the HR onboarding process
  • Participate in screening of MYHR candidates, and/or schedule interviews.


Qualifications

Education: HS Diploma required; Must be a currently enrolled college student, pursuing 2 or 4 year degree