Intake Coordinator, Emergency Medicine

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Under the supervision of the Manager of Patient Assessment and Intake, the Intake Coordinator is responsible for facilitating and coordinating the referral process to ensure timely and appropriate review and dissemination of information.

Responsibilities

PATIENT POPULATION - (CLINICAL ONLY)

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Intake Process -
  • Accepts demographics, clinical and payer information on patients referred to Daniel Drake Center For Post-Acute Care via ECIN, fax or telephone.
  • Develops and maintains an effective computerized system for tracking all referrals, admissions, and denials.
  • Maintains the Daily Patient Referral Board up-to date on a real-time basis throughout each day, tracking the progress of each referral through the system from receipt to final disposition.

Documentation -
  • Collects, Analyzes, and reports the data related to referral intake information.
  • Documents all referrals and associated decisions regarding admissions and denials.
  • Completes all necessary facility documentation to ensure efficient exchange of information from the field and/or referring provider.
  • Documentations in MIDAS and EXCEL spreadsheet.

Communication -
  • Serves as the central information resource for all patient referral & assessment activity.
  • Serves as facilitator between members of the Assessment Liaison Team & Admitting to assist with bed management for incoming patients.
  • Answer calls and inquiries for Daniel Drake Center for Post-Acute Care.

Financial Duties -
  • Assures referrals are received in Admitting along with Utilization Nurse for the insurance to be verified in a timely manner.
  • Seeks and maintains current information and knowledge related to 3rd party payers.
  • Refers self-pay referrals to appropriate finance personnel in order that payer sources and financial aid assessments can be conducted.

Other Duties as assigned -
  • Assists the Manager for all clerical services and at times will perform other duties as needed.


Qualifications

Education:
  • Associates degree in business, nursing or other related field required, bachelor's degree preferred

Years Experience:
  • Two years hospital experience in utilization management, quality management, or case management
  • Project management, healthcare insurance experience or data analysis in a health care setting preferred.