Lab Technician, Phlebotomy

Job Description

Location: UC Medical Center
Department: Phlebotomy
Hours: PRN
Shift: Shift Varies

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Collects specimens by venipuncture, skin puncture or other special collection technique; receives specimens (accessions) into LIS and performs pre-analytic processing of specimens.

Responsibilities

Performs Clerical/Registration/Coordination Duties - Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient. Completes registration and order entry into Horizon ordering tests per established protocols. For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed. Answers the phone promptly in a courteous manner, identifying oneself to the caller. Uses proper pronunciation of medical terms. Completes all required department logs and documentation. Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics). Resolves any problems identified in the appropriate manner. Handles phone requests with a minimum of call transfers. Performs filing Participates in the orientation of new hires in Outreach Laboratory Service. Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation. Facilitates the billing process by assuring all required information, forms have been completed. Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.

Client Service - Consistently demonstrates excellent customer service in working with both patients and clients. Handles problems in a timely, appropriate manner resolving patient and/or client issues. If unable to resolve, contacts appropriate resource for assistance. Is able to troubleshoot problems. Develops and maintains physician/office profiles, preferences, including updating contact information. Initiates profiles for new physicians/offices. Investigates, clarifies ambiguous test orders with ordering physician or main lab

Special Procedures - Performs venipunctures Other types of specimen collection as needed Performs POC testing as needed Follows established collection and patient identifier protocols

Competency and Continuing Education - Policies and procedures are reviewed in a timely manner. Mandatory continuing education modules are completed within the established time frame without individual reminders. Technical competencies are completed within the established time frame without individual reminders.

Safety - Follows safety policies and procedures in all phases of specimen collection, transportation and processing. Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

Qualifications

Knowledge and Skills

Education:
High School Diploma or GED High school diploma or GED required and Formal Phlebotomy training program /externship.

Years of Experience: Phlebotomy experience is preferred.

Required Skills and Knowledge: Knowledge of specimen requirements preferred; prefer familiarity with laboratory terminology, laboratory expected turnaround times; ability to read and comprehend written information required; keyboarding skills preferred; ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment is required. Ability to provide effective customer service in accordance with hospital RITE values.

Licenses and Certifications: Phlebotomy certification preferred.