Manager - Social Services - Social Work

Job Description

Responsible for the leadership, management, supervision, and 24 hour accountability of the Social Work Department to provide quality, patient centered social work services. Coordinate all resources and activities necessary for patient throughput, progression, and disposition. Identify and address through the escalation process any internal or external barriers that prevent and/or interfere with the delivery of quality services. Offer support and feedback to staff to maintain professional practice.

Responsibilities

LEADERSHIP - 35% Manage, supervise, and monitor activities of supervisors, Masters prepared social workers, support staff; and social work students in assigned areas Plan, coordinate, and implement programmatic changes that enhance improved patient care. Develop, manage and evaluate programs and services. Participate in activities that monitor, refine, and promote efficient patient throughput. Remove barriers that impact patient care; escalate system issues up through Director, VPs and the CEO. Promote inter and intra-department communications. Establish and maintain a working environment that supports the RITE Values. Motivate staff to achieve highest level of professional and personal development. Develop and implement departmental policies and procedures. Ensure associates know performance expectations and hold them accountable. Communicate and convey information to staff that promotes staff involvement and satisfaction. Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents. Coordinate social work student internships. Provide an environment that utilizes the core values of standards of practice and ethics. Develop and maintain liaison relationships with community agencies, extended care facilities and funeral homes. Provide direct patient care services as an integral part of the escalation process. Participate in weekly patient and associate rounding activities and prepare summary reports.

QUALITY IMPROVEMENT - 15% Participate in activities that promote quality and safety. Implement strategies to enhance productivity and quality of work. Participate in hospital quality improvement teams, committees, and special projects. Actively participate in the department Continuous Quality Improvement (CQI) program. Work with medical staff, department managers, and multidisciplinary hospital staff to problem-solve and facilitate effective service delivery. Develop methods and measuring devices that educate staff and improve the quality of documentation.

HUMAN RESOURCES - 20% Recruit, interview and select associates for hire Reduce turnover and vacancy rate within area of responsibility. Participate in activities that support staff retention. Complete annual performance evaluations meeting all deadlines. Ensure the Human Resources conducts exit interviews with staff voluntarily terminating. Monitor staff schedules, time and attendance records, and payroll. Ensure standards of performance are maintained at all times, taking corrective action as needed.

FINANCIAL ACCOUNTABILITY - 10% Prepare and monitor departmental budgets. Maintain budgets within allowable variance. Approve purchases for supplies and equipment. Approve work hours for payroll; monitor PTO usage and payroll distribution reports. Prepare and monitor productivity reports and monthly variance reports. Ensure cost efficiency of care delivery through budget recommendations.

PATIENT/FAMILY SATISFACTION - 10% Promote behavioral standards that support the values and ethics of the social work profession. Provide social work supervision to staff to promote patient/family satisfaction. Troubleshoot and mediate patient/family issues with social workers.

COMPETENCY - 10% Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner. Lead department staff and team meetings. Able to identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing: Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 50% Stooping: Bending body downward and forward by bending spine at the waist - 10% Kneeling: Bending legs at knees to come to a rest on knee or knees - 10% Reaching: Extending hand(s) and arm(s) in any direction - 50% Standing: Remaining upright on the feet, particularly for sustained periods of time - 80% Walking: Moving about on foot to accomplish tasks - 80% Pushing 0-10 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Carrying 0-10 lbs: Holding and moving/transporting an object about - 20% Carrying 11-20 lbs: Holding and moving/transporting an object about - 20% Carrying 21-50 lbs: Holding and moving/transporting an object about - 20% Carrying 51 lbs or more: Holding and moving/transporting an object about - 20% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 80% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 80% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 100% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%

Qualifications

Master of Social Work degree from an accredited School of Social Work | Licensed Independent Social Worker by the State of Ohio Social Work Board (LISW) Certification required; LISW-S preferred. | 3 years clinical supervisory experience in Social Work