Non-Clinical Educator, Ambulatory Clinical Operations

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsible for software and subject matter training, documentation, and support to the end-user who utilizes the Epic patient accounting information system. Deploys revenue cycle training and coaching initiatives in accordance with new processes, Epic and other software upgrades and end-user needs. Assists in development reinforcement training tools designed to provide supplemental knowledge and skills.

Responsibilities

  • Supplement new hire and deliver reinforcement/change training.
  • Instructs courses in a group environment and one on one.
  • Present information using a variety of instructional techniques and formats such as simulations, group discussions, and lecture.
  • Evaluate the effectiveness of the reinforcement/change training.
  • Coordinates effectively with team members.
  • Provides learning and application support to end users within assigned areas.
  • Participates and contributes to the assessment and ongoing development of training programs (New Hire, Annual Competency, Refresher Training, etc.).
  • Participates and contributes to problem and issue identification and resolutions.
  • Demonstrates flexibility in meeting educational needs of customers.
  • Works with a variety of subject matter experts in defining application end-user and trainer course materials, i.e., job aids, instructor-led handouts, on-line help (Epic User Web).
  • Prepares specific job aids for reference materials.
  • Participates in conducting and evaluating application and training events.
  • Provides ongoing support for maintenance and refinement of application training, associated materials, and delivery mechanisms.
  • Project Task/Assignments such as a Standard Operating Procedure (SOP).
  • Conduct needs assessments to develop the basis for developing reinforcement/change training.
  • Interview subject matter experts or conduct research to develop instructional content.
  • Present and make recommendations regarding course workshops and training.
  • Assist in determining the required materials for specific workshops and making appropriate logistical arrangements.
  • Prioritize projects/assignments in logical steps and budget time required to meet deadlines. Communicate and escalate issues to management when deadlines are not met.
  • Demonstrates ability to troubleshoot basic hardware and software problems.
  • Attend operational meetings.
  • Provide additional support to management as needed.


Qualifications

Education:
  • Bachelor's degree in a related field or an equivalent of 5 years business office or related experience in training and experience is preferred.

Years of Experience:
  • 3 - 5 Years equivalent experience.

Skills & Knowledge:
  • Self-directed and extremely dependable, demonstrated initiative.
  • Ability to troubleshoot problems and issues.
  • Excellent interpersonal/communication skills, including telephone and clerical skills.
  • Must be detail oriented.
  • Demonstrated ability to quickly learn new software desirable.
  • Proficiency in the use of Epic functions and subject matter expertise in Registration and/or Patient Accounting areas, i.e., Billing; Follow-Up, Payment Posting; Collections.
  • Experience in the development and/or deployment of Epic training and/or testing scenarios.
  • Proficiency in the use of various software applications, including Microsoft Office products.
  • Prior experience in the deployment of business process education programs.
  • Analytical thinking, ability to consider alternatives, and orientation to excellence.
  • Ability to listen responsibly, respond in a way that shows others that their concerns or issues are understood, and offer support or solutions.
  • Effective and professional oral and written communication skills.
  • Professionalism and promotion of positive morale.
  • Customer service orientation and ability to function as an effective team member.
  • Ability to work in a fast-paced, multi-faceted environment.