Outpatient Registration Specialist - Lindner Center of HOPE - Full Time, Days

Job Description

This position provides administrative support to the clinicians providing outpatient services at the Lindner Center of HOPE. This position works closely with the Intake, Patient Registration and Billing staffs to provide excellent service to patients and families receiving outpatient services.

Responsibilities

  1. Answers new patient line timely, consistent with department goals and appropriately performs and documents intake information in the system.
  2. Calls patients and pharmacies for prescription refills. Coordinates patient requests regarding appointment inquiries and release of information.
  3. Schedules and updates new and current patient appointments per departmental guidelines and patient/clinician preference. For new patients obtains or verifies all demographic and insurance information making updates or corrections in the patient account system as appropriate. .
  4. Assist scheduling and the front window check in during busy times and covers lunches and PTO planned and unplanned when needed. .
  5. Makes appropriate patient and/or clinician updates in the electronic medical record.
  6. Reviews paperwork/documentation to insure proper completion and signatures.
  7. Provides excellent service to all staff, patients and visitors.


Qualifications

  1. High school diploma required
  2. At least 2 years of experience in doctor' office or health care administrative position required. Experience working in mental health setting preferred.
  3. Strong customer service skills and a high degree of confidentiality are required.
  4. Must have strong computer skills including Excel and Word.
  5. Receptionist skills involving answering the telephone, greeting patients/visitors, and making appointments are required.