Patient Accounting Supervisor, CBO

Job Description

The Patient Accounting Supervisor is responsible for overseeing the claims management and insurance billing and/or follow-up processes for UC Health. This Supervisor works closely with the manager of the insurance billing and/or follow-up department to manage the overall direction, coordination, and evaluation of staff members. This staff role also assists staff to ensure quality performance and promotes awareness of departmental processes, policies, and goals.


Assists Manager with recruiting, hiring, and training practices; monitors and provides feedback for performance. Introductory and yearly appraisals. Plans and coordinates various activities and daily workflows associated insurance billing/follow-up; accepts and passes down directions received from department manager and hospital administrators. AR Management: Knows team's AR, aging's, high dollar accounts, Payor fluctuations. Fosters collaborative environment that encourages teamwork, communication, performance recognition and attention to goals; works to achieve and maintain low attrition rates. Ensures staff actively and appropriately communicating with payors delayed, denied and underpaid claims to promote timely reimbursement.

Positive impact on department's cash collected. Positive impact on department's aging percentage. Positive impact on department's Work In Progress (WIP). Ability to self-identify issues/trends. Ability to identify cash flow delays or issue and report to Manager.

Maintain timely bi-weekly quality reviews on all associates and provide feedback. Complete documentation for weekly Graph Package Financial meeting timely. Completes weekly KPI and delivers feedback to associates. Ensures Payor Ops spreadsheets are completed on schedule. Conduct monthly side by sides with associates

Keeping SRG's current and ensuring staff understand and are compliant. Leads productive, educations staff unit meetings. Identify departmental process improvement opportunities. Establishes departmental objectives and works with staff to set individual goals. Works with department trainer to enhance/improve upon new hire training and reinforcement training.

Assist the manager with analyzing vendor data to improve performance metrics. Audit vendor invoicing to assure proper invoicing. Work with vendor liaison on complex customer service and billing issues.

Rebill Projects. System upgrade validations. Assist other departments with backlog reduction schedules


Minimum Required: High School Diploma or GED Associates
  • 3-5 Years of Patient Financial Services experience.
  • Leadership experience.
  • Computer proficiency.
  • Organizational, Communication and Listening skills.
  • Epic experience preferred.
  • Hospital Billing and Follow up experience preferred.
  • Expert knowledge of all PFS systems, processes and computer systems.
  • Must convey positive attitude.
  • Ability to function as an effective team member.