Program Coordinator, Primary Care

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Program Coordinator is responsible for assisting the Department Leader with daily department administrative functions. The Program Coordinator is required to be proactive in the development of business practices and plans that improve operations and cost effectiveness, may assist other management personnel in the department as well as be responsible for project management and executive calendars. Must have the ability to communicate effectively to all levels of the organization, and work collaboratively with associates, physicians, vendors, and external customers to promote a positive environment.


Schedule meetings for the Department Leader and other department personnel as needed. Coordinate scheduling for department conference rooms.

Attend weekly department manager meetings, committee meetings and record minutes, review and post minutes on the shared drive for review by management.

Maintain confidentiality of patient and associate information.

Answer department phones; greet vendors, employees and physicians who enter department. Facilitate visiting staff and new personnel. Convey a professional image for the department.

Order and maintain all related department supplies and ensure the area is stocked appropriately.

Maintain confidentiality of employee information, initiate and develop positive relationships with associates, management, and health care providers, exhibiting respect, flexibility and cooperation at all times.

Communicate in a way that conveys appropriate empathy and compassion; utilize department and hospital resources to achieve positive outcomes.

Assist in the interpretation of policies and procedures to staff. Assist Department Leader in updating policies.

Serves as a positive role model in representing the department and UC Health values, policies and procedures.

Takes the initiative in identifying and facilitating the resolution of administrative and departmental problems through research, communication and cooperation with internal and external personnel.

Manages department projects

Possesses working knowledge of payroll procedures and provides analysis of overtime and absences.

Works cooperatively with Department Leader to schedule PTO and to insure appropriate coverage.


Minimum required: Associate's Degree or 2 years of college coursework. - Healthcare or Social Work

Preferred: Bachelor's Degree - Healthcare or Social Work | Ohio Community Health Workers (CHW) certificate required.

Minimum Required: 3 years of Healthcare experience with an Associate's Degree.

Preferred: 1 year of Healthcare experience with an Bachelor's Degree.