Senior Surgery Coordinator, Access Scheduling

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsibilities

  • Provide scheduling support and appointment information to UC Health ambulatory patients.
  • Agents are highly proficient in scheduling appointments and completing registration for multiple UC Health ambulatory departments.
  • Actively trains and provides support for newly hired agents within UC Health Access Center.


Qualifications

Education: High School Diploma or GED required. Associate's Degree preferred.

Years of Experience: 7-11 months experience required. 1-2 years preferred.

Required Skills and Knowledge:
  • Excellent customer service skills and attitude.
  • Ability to work under extreme pressure in a fast paced Call Center.
  • Knowledge of medical terminology.
  • Excellent attention to detail.
  • Excellent written and oral communication skills.
  • Knowledge of Electronic Medical Record (EMR) system.
  • Patient scheduling/registration experience.
  • Basic knowledge of Microsoft software.
  • Six months experience in the UC Health Ambulatory Access Center.