Sr Clinical Services Specialist, Neurosurgery

Job Description

The Sr. Clinical Services Coordinator will coordinate and maintain clinical operations and perform responsible administrative duties in a confidential nature in support of office activities and patient care. The position will help leadership track and implement system and departmental initiatives. The Sr. Clinical Services Coordinator will assist with any patient care needs, clinic flow, or any other duties that support the growth of the clinic within the healthcare system.

Responsibilities

PATIENT POPULATION - (CLINICAL ONLY)

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Improve and Maintain Department Standards -
  • Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
  • Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated.
  • Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately.
  • Act as Subject Matter Expert for department within scope of practice. .
  • Maintain department goals and or tasks to keep them on schedule and help implement them.
  • Update departmental policies and procedures, maintain records, and distribute to staff.

Clinical Coordination -
  • Coordinate and lead the work of designated staff, manage staff activities to meet departmental objectives related to patient care provided in the clinical area.
  • Coordinate all office flow functions including staffing levels for the clinic.
  • Assist with scheduling of any appointments, procedures, tests, surgeries or other related issues.
  • Assist with referral and work questions
  • Assist with pre-visit planning and preparation.
  • Assist with pre-authorization, pre-certification.
  • Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).

Operations -
  • Handling escalation of complaints and inquiries from patients and staff using exemplary customer service skills.
  • Maintains department huddle boards for goals and metrics
  • Promote a positive working environment throughout the clinic by leading by example.
  • Resolve office issues in conjunction with Clinical Operations Supervisor or Manager.
  • Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).
  • Create Standard Operating Procedures to drive to consistency within the department.
  • Create and coordinate training for new employees/internal transfers and staff outlined by leadership on any training or remediation.
  • Monitor training completion and licensure renewals and work with leadership to get the training or licensure renewal completed in a timely manner.
  • Carry out any clinic operational duties that will ensure continued positive clinic patient flow and patient experience.

Administrative -
  • Responsible for inventory control of office supplies.
  • Responsible on scheduling and overseeing office equipment maintenance.
  • Assist with chart preparation and any other clinic related paperwork.
  • Assist with office administrative duties that may include (but not all inclusive): answering phones, calendar management, copying, faxing, mailing, scheduling meetings/appointments.
  • Create reports to review and maintain enterprise standards.


Qualifications

Education:
  • High school diploma, minimum required. Associate degree, preferred.

Years of Experience:
  • One to two years of equivalent experience, minimum required. Three to five years, preferred

Required Skills and Knowledge:
  • Excellent customer service skills.
  • Ability to multitask and work independently.
  • Excellent interpersonal skills.
  • Ability to train others as needed.