Supervisor Base Operations, Air Care Mobile Care

Job Description

Holding a position on Air Care & Mobile Care?s Leadership Team, the Base Operations Supervisor (BOS) serves as the site supervisor of the air and ground transport programs remote base(s) by providing administrative and clinical supervision (as defined by scope of practice) for all site related activities. Coordinates and supervises the daily operations of the Air Care & Mobile Care staff at the remote base(s) assigned. Responsible in assuring all department, hospital, Joint Commission, Commission on Accreditation of Medical Transport Systems (CAMTS) and state regulations are maintained. With collaboration of the Clinical Manager, Director and Medical Directors, assures the continuity and quality of patient care and delivery of services. Coordinates the outreach and marketing activities to area hospitals and EMS systems. In addition to supervisory responsibilities, must maintain compliance standards as a Paramedic or EMT-B as specified by their medical discipline/scope of practice.


Administrative and Operational Duties: - 50% Participates in setting Air Care & Mobile Cares strategic direction Provides administrative and clinical supervision for ground and air operations at Air Care & Mobile Cares remote base(s) with 24-hr accountability to those bases. In collaboration with the Leadership Team ensures the quality, timeliness and appropriateness of clinical care rendered during transport by clinical personnel responding from that remote base Participates in interviewing for positions held within Air Care & Mobile Care. Directly responsible for recruiting and the hiring of EMT-P and/or EMT-Bs to assure adequate staffing is available for the transport program. Responsible for appraising the performance of EMT-Bs and/or EMT-P's as assigned. Provides input/evaluation of other Air Care & Mobile Care professionals performance to their immediate supervisor. Develops the EMT-P and/or EMT-B schedule as assigned. 24 hr responsibility for ensuring appropriate staffing for all clinical shifts to meet operational needs. Within their scope of practice fills open shifts and/or collaborates with the Leadership Team to assure adequate staffing is maintained. Coordinates and approves vacation and PTO of discipline assigned while assuring the transport program maintains adequate staffing. Coordinates with the Leadership Team to complete payroll while monitoring time and attendance of EMT-B and/or EMT- Ps. Ensures and is responsible for the daily operations and physical functioning of the remote base(s) assigned. Includes oversight of equipment, supplies and paperwork as well as fleet management and maintenance. Prepares all operational and personnel reports for assigned remote base and discipline for which they have responsibility for. Assures all department, hospital, Joint Commission, CAMTS and state regulations are maintained. Has active involvement with the departments and University Hospitals Quality Management program including performance improvement initiatives. In collaboration with the Clinical Manager and Clinical Supervisor, assures all certifications/licensures, continuing education and clinical competencies are current for the air and/or ground transport associates assigned to the remote base(s) for which they have responsibility for. Assists the transport associates in identifying individual learning needs and available resources. In collaboration with the Air Care & Mobile Care Leadership Team, gives input to any corrective actions as relevant to area's for which they are responsible for and delivers appropriate corrective action to EMT-B and/or EMT-s as indicated. Serves as a liaison for department committee(s) as assigned. Has active involvement in other department as well as University Hospital Wide committees. Rotation as the Administrator On Call for the program is expected. Other duties as assigned. Clinical Practitioner and Professional Growth: Assumes responsibility as an EMT-B and/or EMT-P as defined by their scope of practice to cover staff shortages and retain skills. Has a commitment to self development and is autonomous in taking the steps towards, and participating in, activities to assure ongoing professional growth and best practice. At a minimum stays current with industry trends and personal competencies through participating in clinical and leadership conferences and continuing education opportunities as well as reads professional journals and books being actively involved in professional committees and organizations completes at least two applicable clinical rotations per year
Customer Service and Community Outreach Duties: Is a role model and holds staff accountable for ensuring customer service and patient satisfaction is a priority. Collaborates with the Community Outreach Coordinator, or their designee, to coordinate staff for all community outreach programs, events and activities on behalf of Air Care & Mobile Care to hospitals, EMS agencies or other customers to the areas encompassed by the remote base(s). Actively participates in education and training events to both internal and external customers. Collaborates with customers and other organizations and programs to ensure safe operations for Air Care & Mobile Care | Review the physical demands and assign an overall average percentage of time this position performs these activities.


Minimum Required: High School Diploma ? Minimum Required: EMT-B ? Preferred: EMT-P | EMT-B: Current and active certification to practice as an EMT-B in the state of Ohio; National Registry Preferred. Valid and current Ohio driver?s license with no more than 4 accrued points. Basic Life Support (BLS) Emergency Vehicle Operators Course (EVOC) or its equivalency. Instructor status preferred ? EMT-P: All the above and in addition: Current and active certification to practice as a Paramedic in the state of Ohio; National Registry Preferred Advanced Cardiac Life Support (ACLS) ALS Pediatric Education for PreHospital Professionals (ALS-PEPP) or Pediatric Advanced Life Support (PALS) Neonatal Resuscitation Program (NRP) upon employment Audit of Trauma Nursing Core Course (TNCC) or equivalent upon employment | Five years of direct patient care experience as an EMT-B and/or EMTP with an EMS agency or Private Patient Transport Service; Two years of Inter-hospital transport experience with a critical care transport provider preferred. Supervisor/Management experience preferred.