Supervisor, Mobile Crisis Unit

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Responsible for ensuring that quality, patient centered Social Work services are being provided to patients on a daily basis. Ensure adequate staff coverage is available to provide comprehensive services to patients and their families; support to the multidisciplinary health care team; and intervene with problem resolution on complex cases. Identify and address internal and external barriers that prevent and/or interfere with interventions and treatment plans. Offer support and feedback to staff, as appropriate to maintain professional practice.

Responsibilities

SUPERVISORY LEADERSHIP-The supervisor provides direct supervision for MSW social workers. The supervisor will work under the guidance and supervision of the Manager. Direct all patient care services including psychosocial assessment, crisis intervention, counseling, referrals, and disposition when needed. Assist staff in prioritizing activities, locating resources, and scheduling educational engagements. Recommend strategies to enhance productivity and quality of work and ensure consistent documentation to meet regulatory requirements Maintain statistical information as required for productivity reports Assist with scheduling, shift assignment, and reallocation of staff as needed to ensure coverage. Provide staff coverage in the absence of essential staff. Ensure staff know performance expectations and hold them accountable for professional practice. Assist in the development and implementation of departmental policies and procedures. Establish and maintain a working environment that supports the RITE Values and assist in Service Recovery Develop and maintain liaison relationships within the department, other health care professionals and community agencies. Motivate staff to achieve highest level of professional and personal development. Communicate and convey information to staff that promotes staff involvement and satisfaction. Promote inter and intra-department communications. Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents. Provide an environment that utilizes the core values of standards of practice and ethics. Actively participate in the departments Continuous Quality Improvement (CQI) program. Serve on committees and special projects as assigned by the manager.

HUMAN RESOURCES- In conjunction with the Manager: Assist with the interviewing, selection, orientation, and training of new personnel. Provide counseling and corrective action when appropriate. Monitor turnover and vacancy rate. Complete annual performance evaluations.

FINANCIAL ACCOUNTABILITY In conjunction with the Manager: Assist in the development of the department's budgets and monitor expenditure. Monitor work hours for payroll; PTO usage and payroll distribution reports. Ensure cost efficiency of care delivery through budget recommendations.

PATIENT/FAMILY SATISFACTION Promote behavioral standards that support the values and ethics of the social work profession. Troubleshoot and mediate patient/family, departmental, community, and staff issues. Participate and support activities that promote customer satisfaction as evidenced by customer satisfaction survey.

COMPETENCY Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner. Co-Lead department team meetings. Identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span. Maintain licensure. Submit proof of renewal and Continuing Education logs | Review the physical demands and assign an overall average percentage of time this position performs these activities.

Qualifications

Master of Social Work degree from an accredited School of Social Work | Licensed Independent Social Worker Supervisor by the State of Ohio Social Work Board (LISW-S) Certification preferred; or license eligible | 5 years clinical experience. Supervisory experience preferred.