Training Services Analyst

Job Description

  • Coordinates all departmental programming-related work for training, vILT programming, and in-person classrooms. Provides room scheduling, and setup services. Develops project work plans and facilitates teams to implement and support new applications, products, or upgrades.


Process and Workflow Management
    • Monitors and supports CPT work area processes, metrics, and asset inventories
    • Prepares and processes purchase requisitions to support project needs
    • Monitors CPT calls and work requests
    • Monitors vILT classroom and ILT classroom issues.
    • Maintains and repairs classroom, conference room, workstations, and technical devices such as but not limited wireless mikes, laptops, projectors, peripheral IT equipment and printers.
    • Audiovisual equipment: consults with outside vendors on equipment and maintenance services.

Customer Support
    • Generates New Hire Orientation communications to new hires utilizing intermediate Excel, Word, and Outlook skills.
    • Provides technical support to new hires as they access and complete eLearnings in ONE TOUCH, and generates reports to monitor course completions.
    • Confirms and manages New Hire Orientation attendance verification, and communicates with OneStopShop representative for needed new hire follow-up.
    • Performs needed follow-up communication to NHO and other training program participants.
    • Monitors and responds to CPT email account daily.
    • Facilitates end user meetings (virtual and in-person).
    • Develops consensus within user groups.
    • Encourages and displays actions that result in high client satisfaction or process improvements.
    • Provides effective written and verbal communication to end users.
    • Schedules, delivers, and sets up audiovisual equipment as requested by CPT team members.
    • Provides support for virtual meeting applications such as Microsoft TEAMs

Learning Management Administration
    • Tier 2 support for ONE TOUCH Learning (Learning Management System - LMS).
    • Creates database standards such as naming conventions, curriculum setups, tracking of enterprise-wide training initiatives.
    • Trains associates requesting administrative access.
    • Creates utilization reports from DDI Pinpoint, OpenSesame and ONE TOUCH Learning.
    • Imports e-Learning modules into LMS.
    • Works with vendors to resolve issues.
    • Works with IS&T to resolve issues.
    • Determines how upgrades effect users.

HRIS Analyst
    • Control information and all other data elements maintained in the system.
    • Identifies problem areas and works with HRIS staff to develop communication and/or processes for resolving and preventing situations from occurring.
    • Assists in the development and distribution of production reports requested by users.
    • Provide project support for HR applications.

Other duties as assigned


  • Bachelor's degree required, preferred degree in Information Systems or Computer Science.
  • Two or more years of experience in technical support or analysis in a PC environment required.
  • Intermediate-level Excel, Word and Outlook skills required.
  • Ability to work in a team environment, good communication skills, flexibility, and the ability to work in a changing environment required.