Access Center Coordinator, Ambulatory

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Provide scheduling support for UC Physicians by answering incoming, telephone calls. Provides information regarding scheduling to patients for all of UC Health. Schedules appointments for multiple divisions. Works with staff to ensure operational effectiveness.

Responsibilities

  1. Screen and route patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling. - 20%
  2. Provide a pleasant and accurate response to patient's questions. - 15%
  3. Work collaboratively and efficiently to handle call volumes/queues. - 15%
  4. Identify and escalate priority issues. - 15%
  5. Assist with training of new employees. - 15%
  6. Work with team to improve workflows. - 15%
  7. Perform other duties as assigned. - 5%


Qualifications

Education: High School Diploma or GED required. Associate's Degree preferred.

Years of Experience: 1-2 years preferred.

Required Skills and Knowledge:
  • Excellent customer service skills and attitude.
  • Ability to work under pressure in a fast-paced Call Center.
  • Knowledge of medical terminology.
  • Excellent attention to detail.
  • Excellent written and oral communication skills.
  • Knowledge of Electronic Medical Record (EMR) system.
  • Patient scheduling/registration experience