Analyst- Revenue Cycle

Job Description

Responsible for implementing and supporting designated software applications utilized in Patient Financial Services/Revenue Cycle areas in accordance with departmental standards and procedures. Work as a liaison with IS&T and third party vendors to apply system functionality and upgrades, as well as testing and validation. Analyst will develop and generate reports utilizing a number of different applications. Analyst will also be responsible for analyzing the outcome of reports to maintain integrity and identify key strategic trends.

Responsibilities

Job Function:
  • Responsible for supporting third party systems; maintaining, trouble-shooting and acting as a liaison to vendor.
  • Provides documented solution alternatives to problems/issues to support offered solutions.
  • Executes application design changes according to established procedures.
  • Develops detailed, written, and inclusive application test plans.
  • Performs complete testing of software and validates application requirements are met.
  • Provides user training and/or support to customers, training, and operations staff.
  • Provides timely and accurate support to resolve application errors and user reported problems.
  • Documents application request using the Service Request system.
  • Acts as a resource / subject matter expert for UC Health Patient Financial Services and Revenue Cycle departments.
  • Assists in the evaluation for system hardware and software products.

Job Function: System security management - Provide access to multiple applications and payer online software. Utilize Service Request system for documentation of requests and recording resolution. Utilize designed methods for monitoring, maintaining, and terminating user access. Provide audit documentation of user security as required Job Function: System definition - Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors, UC Health IS&T, and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non-project enhancements. Develops accurate application functional and technical specifications. Job Function: Report design and production - Design ad-hoc reports to meet customer requests. Utilize report-scheduling software to automate reporting where applicable. Provides maintenance support for all application tables or reports. Checks, verifies, and processes standard application reports as required by end users. Job Function: Customer Relationships - Facilitates end user meetings. Develops consensus within user groups. Encourages and displays actions that result in high client satisfaction or process improvements. Provides effective written and verbal communication to end users. Provides consults to end users. Job Function: Assisting in the implementation of new third-party systems that support the Revenue Cycle. - Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of new applications, application upgrades and patches. Works with programming teams on application development. Provides consults to IT staff. Provides training and assistance to PFS/Rev Cycle staff on new and or upgraded applications. Job Function: Project Support - Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely status reports. Documents and ensures timely resolution of project issues. Coordinates effectively with team members and vendors. Determines and manages workload priorities. Raises issues to the appropriate level resource to projects. Job Function: Other duties as assigned - Provides occasional backup for other application analysts | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing: Ascending or descending stairs, ladders, ramps, etc, suing feet and ledges and/or hands and arms. Stooping: Bending body downward and forward by bending spine at the wrist. Kneeling: Bending legs at knees to come to a rest on knee or knees. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Remaining upright on the feet, particularly for sustained periods of time . Walking: Moving about on foot to accomplish tasks. Pushing 0-10 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. Lifting 10 lbs or less: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremeties and back muscles. Lifting 11 to 20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles. Lifting 21 to 50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles. Carrying 0-10 lbs: Holding and moving/transporting an object about. Carrying 11-20 lbs: Holding and moving/transporting an object. Carrying 21-50 lbs: Holding and moving/transporting an object about. Carrying 51 lbs or more: Holding and moving/transporting an object. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling. Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture by touching with skin, particularly that of (using) fingertips. Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication. Seeing: The process of perceiving objects by use of the eyes to perform an activity - Visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception, visual inspection.

Qualifications

Minimum Required: High School Diploma or GED

Preferred Degree: Associate's Degree - Info Systems or similar | Epic Hospital Billing and/or Epic Clarity Data Model (or current Epic equivalent) certification preferred within one year.

Minimum Required: Willing to certify, license or graduate within 12 months 1 - 2 Years equivalent experience

Preferred: 3 - 5 Years equivalent experience