Bed Board & Transfer Center Coordinator - Transfer Center

Job Description

Facilitate processes on a daily basis to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay. While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization. Coordinates, prioritizes and optimizes patient flow activities. Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health.

Responsibilities

Job Duties:
Timely bed placement for internal and external requests.
Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement.
Collaborate with MD, Care Coordinator and the software system to ensure timely coordination of transfer.
Function as a department team member to support unit and hospital goals.
Assist as needed with the transfer of patients to a higher or lower level of care.
Serve as contact person for bed management for any admission concerns.
Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes.
Ensure throughput on units and compliance with the transfer process.
Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement.
Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes.
Ensure that patients move efficiently through the system.
Ensure orders and ADT system are congruent and appropriate.
Confirm bed census at least once per day for all hospital units.
Manage all aspects of the Bed Tracking and Electronic Bed-board functions across the system.
Promote the timely communication of ready-beds to designated units.
Exhibit flexibility, problem solving, customer service and team building behaviors.
Ability to work various shifts when needed.
During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems.
Interact with others in a courteous and tactful manner, displaying respect, trust and caring.
Listen effectively, recognize and accept constructive criticism and is open to opposing points of view.
Promote team momentum, enthusiasm and UC Health PRIIDE values.
Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy.

Qualifications

Minimum Required: GED Preferred Degree: Associates or Bachelors

Minimum Required: 3-5 Years equivalent experience - in customer service