Clinical Specialist, Anatomic Pathology

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency and ensure patient satisfaction throughout the clinic.

Responsibilities

Administration:
  • Answer telephone and direct to correct person if needed.
  • Manage Outlook Calendar for providers within the clinic
  • Communicate with patients/clients via phone and in person regarding scheduling related matters.
  • Manage office incoming mail
  • Prepare charts/Obtain records for upcoming clinic
  • Point of contact for ordering supplies and inventory control within the clinic.
  • Training of new employees/internal transfers when needed.

Scheduling:
  • Coordinate patient/client services; this includes appointments, surgeries, tests, and other procedures as needed.
  • Manage time with providers Outlook calendar if applicable based on department guidelines.
  • Document and communicate cancellations and time changes
  • Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
  • Liaison between staff and procedural areas.

Data Management:
  • Assist providers in documenting notes, in doing orders, and send out material.
  • All documents and orders will be pended to the provider to review, edit, and sign off on as appropriate.
  • Maintain the system to track forms, date the forms upon arrival, and pull forms as needed.
  • Track, obtain, and follow up on any documentation that is missing information.
  • Performs audits on patient records/registration for insurance billing and compliance.

Material Preparation:
  • Verify complete and accurate patient information for processing.
  • Relay preparation instructions as needed.
  • Review EPIC accounts for patients.
  • Complete any required documentation.
  • Obtain pre-authorizations and signatures when needed.
  • Material shipping, tracking and filing.


Qualifications

Education: High school diploma, minimum required. Associate degree, preferred.

Experience: One to two years of equivalent experience, minimum required. Three to five years, preferred.

Required Skills and Knowledge: Excellent customer service skills. Ability to multitask and work independently. Excellent interpersonal skills. Ability to train others as needed.