Community Health Worker II, Full-Time, First Shift, Social Work-Outpatient

Job Description

Location: UCMC
Department: Social Work-Outpatient
Hours-: Full-Time, 40 Hours/Week
Shift: First

Community Health Worker II, Full-Time, First Shift, Social Work-Outpatient

UC Health is hiring a full-time Community Health Worker II for the first shift in the Social Work-Outpatient department at UC Medical Center.

The community Health Worker will act as the liaison between University of Cincinnati Medical Center patients and medical homes or community-based healthcare providers. The primary goal of the Community Healthcare Worker will be to identify patients who are in need of primary care, medical home, community providers and UC Health outpatient services, educate and direct patients to available community-based healthcare services, and facilitate and monitor patient's transition into medical homes and community-based healthcare services.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

Unit Details
  • In 2022, Newsweek magazine recognized UC Medical Center among a listing of the World's Best Hospitals for the world-class clinical care provided to the Greater Cincinnati Region and beyond.
  • UC Medical Center is also home to medical breakthroughs-our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments.


Job Responsibilities:
  • Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks.
  • Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
  • Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems.
  • Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.
  • Patient liaison for medical homes
  • Identify patients who are in need of medical home services or community based health care services. Collaborate with ED care team and proactively monitor ED tracking system to identify patients who are in need of medical home services and healthcare access education.
  • Provide information, education and resources to patients to assist them in overcoming barriers to accessing healthcare and in following through with scheduled visits. Set appointments for patients with community medical homes, health service providers and UC Health outpatient services. Provide informal counseling, social support, and culturally appropriate health education. Contact patients for appointment reminders. Act as advocate for patients and families with community medical homes: and health service providers. Follow up with patients and providers after scheduled appointments. Facilitate conflict resolution.
  • Build and foster relationships and collaborative with community medical homes and other community-based health service providers. Collaborate with UC Health clinical departments and ancillary services to ensure efficient patient transition to the outpatient clinics.
  • Maintain an updated database of community medical home facilities. Maintain database of outreach work and referred patients. Generate database to measure community healthcare programs success. Benchmark internal processes to improve practice and demonstrate efficiency through appropriate use of resources. Enter tracking data into Care Scope.


Education and Experience Requirements:
  • Education:
    • Minimum required: Associate degree - Healthcare or Social Work.
    • Preferred: Bachelor's Degree - Healthcare or Social Work
  • Years of Experience:
    • Minimum of three years healthcare outreach experience for associate degree holders, minimum of one year healthcare experience outreach experience for bachelor degree holders.
  • Required Skills and Knowledge:
    • Demonstrates effective problem solving/decision making abilities.
    • Effective communicator with ability to speak to large groups as well as individuals from all backgrounds (both in person and over the phone).
    • Ability to communicate with clinical staff with basic clinical terminology.
    • Able to work in fast passed environment where conditions can change rapidly.
    • Working knowledge of local community-based healthcare network.
    • Working knowledge of general computer operating systems, specifically Microsoft Office programs (Word, Excel and PowerPoint).
    • Working knowledge of hospital terminology, policies and procedures.
    • Knowledge of persons in crisis.
    • Knowledge of accepted ethical standards within the medical community and professional organization.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.