Customer Service Representative, Lab Administration

Job Description

Location: UC Medical Center
Department: Administration-General
Hours: Full Time, 40 Hours/Week
Shift: First Shift

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Acts as a liaison between the clinical laboratory and internal and external customers. Manages the information gathered from the Quality Assurance forms. Works the Charge Interface failure report. Assists TUH users with ordering laboratory tests in Hospital Interface system. Works with reference laboratory to resolve issues. Suggests performance improvement initiatives based on analysis of laboratory data.


  • Researches, resolves and documents customer service issues and communicates to customers as needed .
  • Researches, resolves and documents charge interface failures and communicates to appropriate staff (Mgmt, IT, Tech Specialist).
  • Compiles data from Quality Assurance forms monthly. Communicates trends and issues to management.
  • Acts as resource for customers, providing test information, results, ordering instructions in HIS .
  • Act as liaison with reference lab for all customer service issues.
  • Perform clerical duties as needed.


  • Associate or Bachelor's degree in science field.

License & Certification:
  • MT (ASCP), MLT(ASCP) or equivalent preferred.

Years of experience:
  • Laboratory customer service experience preferred. Three years clinical laboratory experience required.

Required Skills & Knowledge:
  • Knowledge of specimen requirements required; must be familiar with laboratory terminology, laboratory assay schedules and expected turn around times; ability to read and comprehend written information required; keyboard skills, ability to effectively perform a variety of job duties in a stressful, fast paced environment is required. Proficient in Microsoft Office.