Customer Service Representative, Laboratory Administration, First Shift

Job Description

Customer Service Representative, First Shift, Laboratory Administration Department

UC Health is hiring a full-time Customer Service Representative for the laboratory administration department for first shift at University of Cincinnati Medical Center.

The Customer Service Representative acts as a liaison between the clinical laboratory and internal and external customers, manages the information gathered from the Quality Assurance forms, works the Charge Interface failure report, assists TUH users with ordering laboratory tests in Hospital Interface system, works with reference laboratory to resolve issues, and suggests performance improvement initiatives based on analysis of laboratory data.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.


Job Responsibilities
  • Researches, resolves and documents customer service issues and communicates to customers as needed.
  • Researches, resolves and documents charge interface failures and communicates to appropriate staff (Mgmt, IT, Tech Specialist).
  • Compiles data from Quality Assurance forms monthly.
  • Communicates trends and issues to management.
  • Acts as resource for customers, providing test information, results, ordering instructions in HIS.
  • Act as liaison with reference lab for all customer service issues.
  • Perform clerical duties as needed.


Education and Experience Requirements:
  • Associate or Bachelor's degree in science field
  • MT(ASCP), MLT(ASCP) or equivalent preferred
  • Laboratory customer service experience preferred
  • Three years clinical laboratory experience required

Join our team as a Customer Service Representative in our laboratory administration department and work alongside the best and brightest clinical teams collaborating toward our common purpose: to advance healing and reduce suffering.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.