Director of Business Operations

Job Description

Responsible for the strategic leadership, planning, organizing, facilitation and monitoring of the business operations across the assigned area(s) of the organization including inpatient, outpatient and professional service departments. Financial accountability for control and revenue maximization.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at


  • Responsible for leadership (hire, evaluate) and oversight of non-clinical operations as assigned; including associates in areas such as scheduling, clerical, and billing.
  • Participates as an integral member of the assigned area's leadership team providing analytical, financial, human resources perspective, and program development.
  • Develops collaborative relationships with other clinical/interventional/non-clinical areas to improve standardization across UCMC and the enterprise as indicated.
  • Assumes a leadership role, in partnership with physicians and UCMC leaders in managing the operational effectiveness of the department provided across the care delivery continuum and within the larger organization.
  • Provides operational support for the unit, serving as a role model and resource for unit or service-level leadership staff.
  • Plans, develops, and monitors operating and capital budgets for all relevant areas as assigned.
  • Monitors expenditures; works closely with Finance, senior management, and clinical leadership to track and report on variances, trends, and projections.
  • Oversees the volume budget.
  • Prepares regular and ad hoc reports for senior management and physician leaders.
  • Analyze trends, identify patterns, and project annual volume.
  • Formulates and proposes budget savings initiatives.
  • Organizes and coordinates with clinical and Supply Chain staff to implement initiatives.
  • Identifies and implements revenue enhancement opportunities.
  • Works with Finance, clinical, and administrative staff to track and monitor initiatives.
  • Report findings to senior leadership.
  • Leads and implements charge capture activities to ensure that charge capture is optimal and timely.
  • Prepares profit and loss analysis for the areas with responsibility.
  • Works closely with Supply Chain to monitor shifts in trends, usage, and price adjustments and the resultant impact on budget.
  • Responsible for monitoring, analyzing, and reporting on FTE and staffing usage.
  • Establishes collaborative partnerships among stakeholders to leverage the benefits of standardized tools, people, and centralized activities for a seamless interface to physicians and patients.
  • Partners with IT and system implementation teams to improve system capabilities, workflow, and develop strategies for improved utilization in such platforms such as Epic, ECIN etc.
  • Identifies data needs and provides analysis for quality, operational, and financial initiatives.
  • Collaborates with department Chairmen, Medical Directors, and/or Service Chiefs on analytical needs.
  • Collaborates with outside departments and establishes performance dashboards related to the department of responsibility and other related initiatives.
  • Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving and predictive analysis.
  • Ensures that the department goals and objectives coincide with the hospital's strategic plan linking to outcomes.
  • Assists leaders in promoting new program development and identifying strategies to engage team members (including Physicians) to enhance initiatives.
  • Develops business plans and/or requests for proposals as requested/required.
  • Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction.
  • Uses results to expand services and improve operations.
  • Facilitates an environment conducive to creativity in practice, collaboration with all members of the health care team, and the fostering of collegial relationships.
  • Interviews, hires, develops, guides, counsels, and disciplines staff consistent with principles of a caring, fair, and professional work environment.
  • Promotes patient, physician, and other consumer satisfaction by facilitating excellent customer service by all members of the health care team.
  • Promotes satisfaction of internal and external customers through effective communication.
  • Communicates timely and effectively to ensure that the leadership team is informed concerning Medical Center plans and issues.
  • Creates an environment of shared decision-making.
  • Promotes multidisciplinary collaboration on operational-related issues.
  • Collaborates with patient care services and physician leadership in planning for and providing quality and consistent operational activities based on best practices.
  • Facilitates communication and cooperation across departments to ensure the standardization and continuum of care.
  • Provides leadership and analytical support for regulatory and voluntary accreditation inspection initiatives.
  • Identifies, investigates, and proactively responds to potential and actual risk management issues per standards and institutional policies.
  • Promotes and monitors regulatory agency standards and customer service expectations for the practice and compliance with Joint Commission and State and Federal Regulations as they relate to the business functions of the area of responsibility.


  • Minimum Required: Master's Degree - Business Administration, Finance, or Health Administration
  • Minimum Required: 3 - 5 years of equivalent experience
  • Preferred: 6 - 10 years of equivalent experience

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!