DIVISIONAL DIRECTOR - RADIOLOGY SVCS

Job Description

Location: UC Medical Center, Cincinnati, Ohio

Department: UCMC-671802-Hospital Operations Admin

Hours: Full Time / Onsite

Shift: First Shift

The Administrative Director is responsible for the administrative, operational and financial aspects for hospital and ambulatory imaging services. This includes: oversight of budgets; contracts; personnel management; planning; facilities management; clinical performance improvement; patient experience. The Administrative Director is a strategic partner with hospital and Department of Radiology leadership in identifying priorities and preparing and implementing strategic and tactical plans for targeted programmatic growth as well as improvement in clinical and patient experience performance.

Responsibilities

  1. Leadership: - 20%
    • Provides vision and leadership to assure long term goals as well as annual objectives are met.
    • Works with physicians, leadership, associates and other departments to create a culture of trust, collaboration and high alignment with the organization resulting in the highest quality of care to patients.
    • Defines the roles, expectations and goals of each member of the Radiology leadership team.
    • Effective in establishing a culture of patient excellence and quality. Creative in developing initiatives for improvement.
    • Implements, in a timely manner, corrective action plans or developments regarding identified deficiencies in staff or unit performance. Monitors performance improvement and shares results.
  2. Operations: - 25%
    • Monitors department productivity to ensure appropriate efficiency of departmental operations. Evaluates and takes appropriate action as needed.
    • Ensures programs and services are in compliance with hospital and corporate policies as well as federal, state and local regulations.
    • Effectively prepares, presents and discusses reports, studies, etc., with departmental leadership, Medical Director, physicians, Senior Leadership and other appropriate groups and individuals.
    • Exercises cost control by using all available data provided to monitor and evaluate variance, taking action when needed. Assures staff participation in cost control activities.
    • Monitors personnel expenses by monitoring staffing, absenteeism and overtime. Takes appropriate action to offset/mitigate variances to budget.
    • Develops and modifies as necessary, an effective organizational structure to accomplish departmental goals and objectives as well as support efficient operations.
  3. Medical Staff Relations: - 15%
    • Works closely in collaboration with Chair, Department of Radiology and with Vice Chair, Operations, Department of Radiology in improving and optimizing imaging services and quality.
    • Establishes communication plan for engaging physician leaders in department planning, evaluation and performance.
    • Engages medical staff in planning and evaluation of services.
    • Involves physicians in service and quality issues resolution.
    • Ensures physician leaders have information, data and other tools to support and assist them in their roles.
  4. Patient Experience & Quality of Care: - 25%
    • Creates a professional practice culture using evidence-based knowledge to achieve clinical outcomes and patient satisfaction.
    • Works with leadership, physicians in establishing appropriate benchmarks for patient experience, quality and services.
    • Develops and implements improvement plans. Evaluates effectiveness, changing and updating as necessary.
    • Proactively elicits feedback from patients and/or family members regarding care delivery
    • Ensures prompt investigation of patient issues, complaints and provides follow-up as appropriate to involved staff, patients/family, physicians. Works in conjunction with Patient Experience staff as needed.
    • Presents Patient Experience, HCAHPS and other pertinent data at leadership and staff meetings. Ensures display of data is evident throughout the department.
    • Integrates staff into process, service, safety and quality initiatives and processes.
  5. Planning & Business Development: - 10%
    • Participates in organizational strategic planning
    • Oversees project management from business decision stage through final implementation.
    • Develops program specific business and marketing plans, evaluating competition, market, potential revenue, costs and operational implications to ensure continued market growth.
    • Evaluates financial performance of service sites and modalities. Identifies opportunities for growth and consolidation.
    • Develops strategic plan for Imaging Services in conjunction with physician and hospital leadership.
    • Participates in organizational strategic planning
    • Oversees project management from business decision stage through final implementation.
    • Develops program specific business and marketing plans, evaluating competition, market, potential revenue, costs and operational implications to ensure continued market growth.
    • Evaluates financial performance of service sites and modalities. Identifies opportunities for growth and consolidation.
    • Develops strategic plan for Imaging Services in conjunction with physician and hospital leadership.
  6. Professional Development: - 5%
    • With hospital and physician leadership, develops and implements plans and programs for staff education and growth.
    • Identifies areas for professional growth. Remains current in imaging trends and changes, including regulatory and reimbursement changes. Pursues opportunities for leadership skill development.


Qualifications

  • Minimum Required: Bachelor's Degree in Health profession, administration, or related discipline and Graduate of approved program in Radiologic Technology
  • Preferred: Master's Degree in Health profession, administration, or related discipline
  • Registered by American Registry of Radiologic Technologists
  • 6 - 10 Years equivalent experience (with 5 years management at Director level or above)
  • Demonstrated experience in working with physicians, staff, department leadership to create a culture of trust, collaboration and high alignment with the organization.
  • Experience in a role requiring budget development and management, including pro forma development and business expansion.
  • Experience in complex, large facility, preferably an academic setting.
  • Project Management and process improvement experience.
  • Highly motivated; self-starter.
  • Creative problem-solving.