Educator, Float Pool

Job Description

Responsible for software and subject matter training, documentation, and support to the end-user who utilizes the Epic patient accounting information system. Deploys revenue cycle training and coaching initiatives in accordance with new processes, Epic and other software upgrades and end-user needs. Assists in development reinforcement training tools designed to provide supplemental knowledge and skills

Responsibilities

Job Responsibilities:
  • Supplement new hire and deliver reinforcement/change training.
  • Instructs courses in a group environment and one on one.
  • Present information using a variety of instructional techniques and formats such as simulations, group discussions, and lecture.
  • Evaluate the effectiveness of the reinforcement/change training.
  • Coordinates effectively with team members.
  • Provides learning and application support to end users within assigned areas.
  • Participates and contributes to the assessment and ongoing development of training programs (New Hire, Annual Competency, Refresher Training, etc.).
  • Participates and contributes to problem and issue identification and resolutions.
  • Demonstrates flexibility in meeting educational needs of customers.
  • Works with a variety of subject matter experts in defining application end-user and trainer course materials, i.e., job aids, instructor-led handouts, on-line help (Epic User Web).
  • Prepares specific job aids for reference materials.
  • Participates in conducting and evaluating application and training events.
  • Provides ongoing support for maintenance and refinement of application training, associated materials, and delivery mechanisms.
  • Project Task/Assignments such as a Standard Operating Procedure (SOP).
  • Conduct needs assessments to develop the basis for developing reinforcement/change training.
  • Interview subject matter experts or conduct research to develop instructional content.
  • Present and make recommendations regarding course workshops and training.
  • Assist in determining the required materials for specific workshops and making appropriate logistical arrangements.
  • Prioritize projects/assignments in logical steps and budget time required to meet deadlines. Communicate and escalate issues to management when deadlines are not met.
  • Other duties as assigned:
  • Demonstrates ability to troubleshoot basic hardware and software problems.
  • Attend operational meetings.
  • Provide additional support to management as needed.


Qualifications

Qualifications Required:
  • Required: High School diploma or GED
  • Preferred: Associate's or Bachelor's degree
  • 3 - 5 Years equivalent experience

Skills Required:
  • Self-directed and extremely dependable, demonstrated initiative.
  • Ability to troubleshoot problems and issues.
  • Excellent interpersonal/communication skills, including telephone and clerical skills.
  • Must be detail oriented.
  • Demonstrated ability to quickly learn new software desirable.
  • Proficiency in the use of Epic functions and subject matter expertise in Registration and/or Patient Accounting areas, i.e., Billing; Follow-Up, Payment Posting; Collections.
  • Experience in the development and/or deployment of Epic training and/or testing scenarios.
  • Proficiency in the use of various software applications, including Microsoft Office products.
  • Prior experience in the deployment of business process education programs.
  • Analytical thinking, ability to consider alternatives, and orientation to excellence.
  • Ability to listen responsibly, respond in a way that shows others that their concerns or issues are understood, and offer support or solutions.
  • Effective and professional oral and written communication skills.
  • Professionalism and promotion of positive morale.
  • Customer service orientation and ability to function as an effective team member.
  • Ability to work in a fast-paced, multi-faceted environment.