IS&T Manager, IS&T

Job Description

Responsible for ongoing Epic Training from IS&T across the organization. They lead a team of training specialists that develop, prepare, and help execute Epic Training across UC Health. Responsible for working with Corporate Training and Development on the LMS to allow for a more seamless delivery of training within the organization. Serves as a liaison between the IS&T Department and other employee support services on issues relating to Epic Training needs within UC Health and/or the College of Medicine. Provides day-to-day operational support and management of existing learning curricula and activities. Remote: (OH/KY/IN)


Metrics - Has defined and measurable metrics of operational productivity. Has defined and measurable metrics of operational quality. Metrics cover all major areas of responsibility and are a reasonable measure or proxy for work done.

Operational Efficiency and Effectiveness - Sets operational and quality targets; regularly monitors efficiency using metrics. Utilizes industry statistics and information to validate efficiency and effectiveness. Maintains and applies technical, business acumen to increase service value.

Relationship Management - Improves IS&T image to be the preferred service in UC Health. Shows a high-level understanding of customers business processes and key issues Builds working relationship with key customers.

Project and Process - Demonstrates knowledge of the principles and practices of project and process management and the applications that support them. Utilizes PMO tools and processes to effectively manage projects.

Resource Identification and Allocation - Assesses area responsibilities and defines required resource skills and tasks. Manages salary resources to perform responsibilities in an efficient and cost-effective manner.

Development - Employees have the necessary experience and training needed to support the area. Delegate responsibility to employees effectively. Has defined goals and objectives, for each associate, with progress measured on a periodic basis. Meets regularly with each employee to review performance.


Minimum Required: Bachelor's Degree (Preferred in Information Systems or Education Related Field). Minimum Requirement: 6 - 10 Years equivalent experience and five or more years experience in the area of Training. Preferred: Experience with Epic Training.