Lead Access Coordinator, Outpatient Support Services

Job Description

Lead Access Coordinator, First Shift, Outpatient Support Services Department

UC Health is hiring a full-time Lead Access Coordinator for the outpatient support services department for the first shift at Danie Drake Center for Post-Acute Care.

The Outpatient Support Services Department will support Daniel Drake's emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About Daniel Drake Center for Post-Acute Care

Daniel Drake Center for Post-Acute Care is the regions premier provider of post-acute and transitional care services, offering a complete range of inpatient and outpatient services including medically complex care, skilled nursing, assisted living, wellness services and research. Daniel Drake Center helps patients recover from catastrophic injury and illness including multi-system organ failure, complex wound care, traumatic brain injury, stroke and spinal cord injury.

Daniel Drake is the only hospital-based skilled nursing facility in the Cincinnati region. Patients at Daniel Drake Center have access to many hospital-based services including 24/7 on-site physician coverage, pharmacy, diagnostic imaging, wound care and specialty physician consulting services. The availability of these on-site services allows for quick response to the complex and evolving care needs for our patients.


Job Responsibilities

Verification of insurance coverage utilization different on-line modalities for clinic patients receiving diagnostic testing (i.e. CT, MRI, etc.), along with chemotherapy and radiation therapy and/or surgical procedures. The associate is responsible for obtaining prior authorization requests and/or pre-determination for these services to ensure maximum reimbursement to the organization.
  • Interviews patients for registration purposes, reviews eligibility responses, and collects co-pays as appropriate. Enlists help of financial reps for self-pay patients.
  • Provides education and training for registration staff. Functions as a team lead to maintain daily operation and serve as a frontline resource to ED registration and clinical staff.
  • Reviews and corrects accounts in "missing registration item" work queue and provides feedback to staff on needed improvements. Works "unknown" patient work queue to update with correct patient information and mark for merge if needed.
  • Reviews patient information on patients going to inpatient status to ensure we have all data and signatures.
  • Provides assistance in determining where patient obtains follow up care after ER visits.


Education and Experience Requirements:
  • High School Diploma or GED required.
  • One to three years experience in Registration, Billing, Customer Service, or Managed Care Organization work environment. Supervisory experience preferred.
  • Analytical skills required to make decisions based on the facility and clinical situation at hand.
  • Computer Literacy - use of multiple systems: EPIC, HTP, Microsoft Office; Ability to use internet access and utilize third party payor systems for eligibility and verification.
  • Knowledge of health insurance coverage and requirements.
  • Excellent communication, problem solving skills, and ability to deal with customers who are often adversarial. Ability to be flexible, organized and function well in stressful situations. Ability to interact independently to resolve Customer Service issues.
  • Typing (Minimum of 35 words per minute).

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.