Outpatient Clinic Specialist, Center For Perioperative Care

Job Description

The Outpatient Clinic Specialist is responsible for clinic MA duties as well as patient scheduling.

Responsibilities

  • Thoughtfully approaches patients and families and considers their individual situations/statuses in order to provide the best possible experience.
  • Takes pride in UC Health and conducts himself/herself appropriately and professionally at all times.
  • Anticipates needs of patients, families and co-workers and acts upon those needs before being asked.
  • Responds to requests from patients, families and co-workers in a timely fashion.
  • Provides honest information to patients and families in a compassionate manner.
  • Reacts quickly to inconveniences, mistakes and changing conditions.
  • Apologizes when necessary and appropriate.
  • Is respectful of cultural, ethnic or other differences and makes appropriate accommodations to enhance the patient's experience.
  • Thoroughly considers impact on patients, families and co-workers when making business decisions.
  • Values patients, families and co-workers feedback to continuously improve.
  • Engages in population appropriate communication.
  • Has knowledge of growth and development milestones and tasks.
  • Gives clear instructions to patients/family regarding treatment.
  • Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
  • Identifies any physical limitations of the patient and deploys intervention when necessary.
  • Recognizes and responds appropriately to patients/families with behavioral health problems.
  • Interprets population related data and plans care appropriately.
  • Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
  • Recognizes and responds to signs/symptoms of abuse or neglect.


Qualifications

  • HSD or GED is required
  • previous MA/PCA/STNA experience preferred
  • Scheduling experience preferred