Patient Experience Program Assistant, Patient & Family Experience

Job Description

Patient Experience Program Assistant, First Shift, Patient & Family Experience

UC Health is hiring a full-time Patient Experience Program Assistant for the Patient & Family Experience department for the first shift at University of Cincinnati Medical Center.

The Patient Experience Program Assistant will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.


Job Responsibilities

Provide administrative support to assigned programs to include reporting and data analysis, contact with patients, families, staff and/or others throughout the organization, and coordination of meetings, publications or other events to ensure fulfillment of the program objectives.
  • Coordinate data pulled from various systems (MIDAS, Press Ganey, Cipher Health, etc.). analyze, and provide feedback to leaders on trends to drive performance improvement as it relates to the patient experience.
  • Coordinate and perform activities to support initiatives aimed to improve the patient and family experience across the UC Health enterprise (WCH, Drake, & UCMC).
  • Maintain organizational knowledge to ensure communication on both internet and intranet platforms is accurate and updated for patient experience and PFAC sites.
  • Prepare agendas and minutes of assigned teams and ensure all members receive communication as appropriate.
  • Perform other duties as assigned.


Education and Experience Requirements:
  • High School Diploma or GED required; Bachelor's Degree preferred.
  • A minimum of five year's related experience preferred.
  • Excellent customer service skills.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at