Patient Information Clerk - AFSCME, Patient Relations

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Patient Information Clerk is responsible for greeting all visitors, answering questions, issue parking tickets, and providing directions to patients, visitors, physicians, and staff. Responds to all phone inquiries; performs related services and clerical tasks to improve customer service. Responsible for escorting patients to various clinic areas; sort distribute and forward patient mail


  • Welcome and greet all visitors entering University Hospital lobby
  • Respond to telephone calls at the lobby desk and assist with requests for information
  • Provide accurate directions, inside and outside the hospital, and offer maps for assistance
  • Welcome compliments and forward to appropriate associate
  • Provide positive customer service skills and assist customers as needed \\

General Clerical Duties:
  • Maintain various logs for tracking purposes; i.e. vendor visitation, medication pick-up, etc.
  • Sort, forward, code and deliver patient mail and deliveries from florists
  • Call cabs and other transportation agencies as needed
  • Pick-up and distribute census information
  • Accept lost items and notify security when appropriate
  • Other related duties as required or requested


Education: High school diploma or GED.

Experience: 6 months' customer service experience.

Required Skills and Knowledge: Ability to read and write common vocabulary, good communication and people/customer services skills. Also, the ability to stand or sit for extended periods of time