Patient Safety Manager - CMO

Job Description

UC Health is hiring a full-time Patient Safety Manager in the CMO Office.

The Patient Safety Manager will have primary oversight of the facility-wide patient safety evaluation system. The Patient Safety Manager will direct others within the facility towards process improvements which support the reduction of medical/healthcare errors and other factors that contribute to unintended adverse patient outcomes. The Patient Safety Manager provides leadership for safety assessments, coordinates the activities of the patient safety committee, educates on the system-based causes for medical error, consults with management and staff, and communicates literature-based ideas regarding effective patient safety strategies to others within the organization.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

  • Collaborates with Safety team members on safety initiatives to perform thorough trending and analysis of events, errors, and near misses.
  • Collaborates with Data & Analytics to develop and distribute quality/safety data & reports and analysis consistent with Data and Analytics standard work.
  • Provides support as needed in RCAs to facilitate efficient (45 business days or less) completion. This may include but is not limited to assisting in interviews and investigations of suspected safety events or partnering with the RCA lead to perform detailed cause analysis and identify opportunities for improvement efforts.
  • Aides in the transmission of information pertaining to safety strategic priorities, safety work, and process updates to frontline staff.
  • Provides education to associates regarding patient safety, risk management, just culture, and error prevention.
  • Participates meaningfully in system, site, and domain safety meetings (and others as indicated). This includes but not limited to transparently reporting/escalating pertinent findings regarding deviations, opportunities to improve, barriers, and the current state of improvement work.
  • Communicate effectively though a variety of ways (written, spoken, mentoring, and leading intergroup problem solving) to ensure engagement with staff and others occurs to promote a culture of safety.
  • By being present onsite, partners with clinical staff to address concerns, immediate event mitigation, ensuring the use of meaningful standard work (auditing), and soliciting input from staff for improvement ideas and methods of testing.
  • Collaborates with key individuals within the Clinical Domain(s) and other groups as needed to encourage transparency, reporting, and safe practices for both patients and staff.
  • Identifies, develops, and implements organizational change initiatives to improve clinical and operational effectiveness. Provides leadership and support by directing, developing, integrating, and implementing strategies that maximize employee and organizational effectiveness in concert with hospital strategic priorities.
  • Promote employee safety integration efforts, safety initiatives, promoting transparency across UC Health, and facilitating the transitions required to ensure prospective, proactive, preventable harm elimination.
  • Verifies that staff at their site are compliant with regulations as delineated by Accreditation leadership outlined by Joint Commission, ODH, OSHA, and other regulatory bodies.
  • Utilizes evidence-based practices to adhere to benchmarks set forth by regulatory agencies to drive improvement.
  • Collaborates with infection control and infectious disease leadership to implement and measure major safety initiatives.
  • Develop an approach that aligns the system's strategic priorities with the site, domain, and unit level to prioritization of patient safety efforts and identifying barriers to successful and timely completion of projects.
  • Ensures that improvement work is consistent with the UC Health PI Way.
  • Promotes improvements that support the elimination of preventable medical errors, partnered with UC Health executives to ensure comprehensive safety efforts across inpatient and ambulatory settings.
  • Assists in removing barriers to improvement work. When unable to sufficiently remove barriers themselves, escalate the need to remove barriers to the patient safety manager, patient safety director, or site senior leaders as necessary.
  • Leads the standardization effort of unit-based quality and safety initiatives.
  • Ensures system-wide utilization through collaboration with the Patient Safety Director and other site leads.
  • Maintains knowledge of ongoing improvement work and opportunities throughout the Clinical Domains, and when applicable, work, that occurs outside of the domains (i.e.: falls).
  • Leads improvement work within the Clinical Domain(s) and other groups as needed, in a manner consistent with the UC Health PI Way.
  • Encourages reporting of events through UC Health's chosen system and utilizes information from there for trending/tracking in partnership with Risk Management and Data & Analytics.
  • Escalates safety concerns to patient safety director, patient safety manager, operational improvement specialists, and site senior leaders in a timely manner (as soon as possible, expected to be within the same business day - even when full details are not known).


Qualifications

  • Minimum Required: Bachelor's Degree in Nursing
  • Licensed RN in the State of Ohio
  • Minimum Required: 3 - 5 years of equivalent experience
  • Preferred Certifications:
    • Certified Professional in Healthcare Quality (CPHQ)
    • Certified Professional Patient Safety (CPPS)

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!