Program Coordinator, Volunteer Services

Job Description

Program Coordinator, First Shift, Volunteer Services

UC Health is hiring a full-time Program Coordinator for the Volunteer Services department for the first shift at University of Cincinnati Medical Center.

The Volunteer Services Department will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.


Job Responsibilities

The Program Coordinator is responsible for assisting the Department Leader with daily department administrative functions. The Program Coordinator is required to be proactive in the development of business practices and plans that improve operations and cost effectiveness, may assist other management personnel in the department as well as be responsible for payroll and department records. Must have the ability to communicate effectively to all levels of the organization, and work collaboratively with associates, physicians, vendors, and external customers to promote a positive environment.
  • Schedule meetings for the Department Leader and other department personnel as needed. Coordinate scheduling for department conference rooms.
  • Attend departmental meetings, committee meetings and record minutes, review and provide minutes for management review. Maintain confidentiality of patient and associate information.
  • Answer department phones: greet vendors, employees and physicians who enter department. Facilitate visiting staff and new personnel. Convey a professional image for the department.
  • Order and maintain all related department supplies and ensure the area is stocked appropriately. Ensure purchase orders are received and assists with resolving invoice payment issues. Assists with keeping track of departmental budget.
  • Maintain confidentiality of employee information, initiate, and develop positive relationships with associates, management, and health care providers, exhibiting respect, flexibility, and cooperation at all times. Communicate in a way that conveys appropriate empathy and compassion; utilize department and hospital resources to achieve positive outcomes.
  • Assist in the interpretation of policies and procedures for staff. Assist Department Leader in updating policies, maintaining preventative maintenance paperwork and databases, and ensuring regulatory documentation is updated in a timely manner. Assist leadership with any regulatory body visits to the healthcare facility.
  • Serves as a positive role model in representing the department and UC Health values, policies, and procedures. Takes the initiative in identifying and facilitating the resolution of administrative and departmental problems through research, communication, and cooperation with internal and external personnel.
  • Manages the payroll process for the department staff members. Edits payroll and approves payroll. Monitors requests for paid time off, absences and unpaid leave as needed. Possesses working knowledge of payroll procedures and provides analysis of overtime and absences. Works cooperatively with Department Leader to schedule PTO and to insure appropriate coverage.
  • Other duties as requested and assigned.


Education and Experience Requirements:
  • High School diploma or GED required.
  • Valid Driver's license required.
  • 3-5 years equivalent experience required.
  • Excellent customer service and organizational skills are required.
  • Ability to work with little or no supervision is required.
  • Must have proficient knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, Database Management and all office equipment.
  • Ability to interact with all associates, physicians, vendors, and customers.
  • Excellent written and verbal communication skills is required.
  • Hospital terminology and knowledge of patient flow is preferred.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at