Public Safety Dispatcher, Communicaitons Center

Job Description

Dispatchers receive, screen and evaluate incoming emergency and non-emergency telephone and radio calls; evaluates the nature of the call requesting public safety, fire, medical, or other emergency and non-emergency services and relays to appropriate safety force personnel either within or outside of UC Health. ?
? Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols to coordinate on-site activities of clinical and safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed.

Responsibilities

Emergency and Non-Emergency Communications Response -55% Monitors and prioritizes medical and non-medical telephone lines; monitors clinical alerts, plant operations and maintenance alarms, weather alert systems, security systems, and radio traffic. Monitors closed circuit cameras, access control equipment, panic alarms, fire systems, building maintenance alarm panels, and dispatches appropriate units to the location(s) as required. Receives and screens telephone calls, radio calls, collects information regarding situation. Routes and prioritizes incoming calls including patient information, paging, directory assistance, and emergency calls. Serves as liaison to deliver, receive, and relay radio transmissions from field personnel to appropriate staff or other agencies. Coordinates on site activities of safety and clinical forces to ensure efficient and effective resolution of all emergency and non-emergency situations. � UC Health Emergency Notification and Paging Systems -20% Activates emergency notifications via the mass notification system as required. Performs paging and on-call services; and provides programming and testing of pagers. Maintains and distributes the master on-call schedules. � Communications and Decision-Making -10% Exercises sound judgment under stressful circumstances and quickly analyzes situations to form action plans and viable conclusions. Communicates effectively, concisely, and articulately in oral and written form; demonstrates excellent listening skills and diction. Handles sensitive inquiries and information with strict confidentiality. � Data Management -10% Enters or retrieves data; provides needed dispatch records and/or recordings; demonstrates continuous effort to improve operations, decrease turnaround times and streamline work processes. Operates a computer aided dispatch/virtual paging system and computerized electronics communication equipment. Processes outgoing calls including long distance, international, and conference calls. � Other Duties as Assigned -5% Maintains current knowledge of agency policies and procedures; public relations; local, state, and federal laws relating to law enforcement; communications; and FCC rules and regulations. | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:�Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 5% Stooping:�Bending body downward and forward by bending spine at the waist - 10% Kneeling:�Bending legs at knees to come to a rest on knee or knees - 5% Reaching:�Extending hand(s) and arm(s) in any direction - 20% Standing: Remaining upright on the feet, particularly for sustained periods of time - 10% Walking:�Moving about on foot to accomplish tasks - 10% Pushing 0-10 lbs:�Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Carrying 0-10 lbs: Holding and moving/transporting an object about - 0% Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% Carrying 21-50 lbs: Holding and moving/transporting an object about - 0% Carrying 51 lbs or more: Holding and moving/transporting an object about - 0% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 100% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 5% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 100% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%

Qualifications

Minimum Required: High School Diploma or GED ? Preferred: Associate's Degree
| APCO Basic Telecommunicator I certification is required upon hire and must be the most recent version of the certification. ? CPR and AED certification is required within 1 year of employment. | Minimum Required: 3 - 5 Years equivalent experience ? Preferred: 6 - 10 Years equivalent experience