Receptionist - Lindner Center of HOPE - Welcome Center (Part Time, E/O Weekend)

Job Description

This position is the initial point of contact for patients entering Lindner Center of HOPE (LCOH). This position provides exceptional customer service to all internal and external customers. The receptionist greets all visitors, answers all telephone lines, works with marketing to disseminate information including thank-you notes and is a point of information for all callers, visitors, staff and patients affiliated with LCOH.

Responsibilities

  1. Greets all visitors in a respectful manner as they enter the main lobby.
  2. Assists all callers, visitors and staff members with questions and provides directions to the appropriate areas of LCOH.
  3. Answers the general information telephone lines and directs callers to the appropriate extensions.
  4. Operates a multi-line telephone system.
  5. Prepares the reception area for daily operations insuring that all front activities are fully operational.
  6. Operate specialized office equipment and maintain needed supplies for operation.
  7. Monitors visitor access and issues passes as appropriate.
  8. Signs for deliveries when necessary and notifies recipients.
  9. Performs other duties as assigned.


Qualifications

  1. At least 2 years experience with clerical or general office support; receptionist experience at a hospital or other medical setting is preferred.
  2. Must have very strong customer service skills.
  3. Ability to enthusiastically follow and model the Lindner Center of HOPE mission, vision and values.


Physical Requirements:

The physical demands of this position are consistent with those performed in a normal office environment, including occasional lifting, carrying, pushing or pulling, and sufficient manual dexterity to operate standard office equipment and ability to use a computer.