Registered Nurse (RN) Case Management Supervisor, Full-Time, First Shift

Job Description

Location: UCMC
Department: Care Management Services
Hours: Full-Time, 40 Hours/Week
Shift: First, 8:30a-5p

UC Health is hiring a Full-time Registered Nurse (RN) Case Management Supervisor for the Care Management Service's department for first shifts at University of Cincinnati Medical Center.

The Supervisor of RN Case Management is responsible for ensuring quality standards and provides guidance to ensure patient centered case management services are being provided to patients on a daily basis. The supervisor is responsible to train and support case management staff and monitor the ongoing performance of the case management team.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

Unit Details
  • In 2022, Newsweek magazine recognized UC Medical Center among a listing of the World's Best Hospitals for the world-class clinical care provided to the Greater Cincinnati Region and beyond.
  • UC Medical Center is also home to medical breakthroughs-our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments.


  • Provide leadership and supervision to team of RN Case Managers, Social Workers and Discharge Planning Assistants.
  • Develop and implement competency-based orientation program including regular check ins with new hires.
  • Conduct audits for quality control.
  • Provide ongoing coaching to promote staff development and compliance with department standards of performance.
  • Conduct needs assessments to identify ongoing education needs of the department.
  • Provide case management expertise to hospital leadership, physicians and assigned staff in both formal (e.g. Multi-Disciplinary Rounds, Hospital Capacity Alerts) and informal settings (e.g. Outlier/LOS meeting.
  • Communicate, educate and solicit feedback from key physicians to further improve case management activities.
  • Ensure the utilization of evidence-based practice to design and implement care guidelines.
  • Assist department Manager to review the department's performance towards stated goals and objectives.
  • Supervise and monitor daily work activities of case managers and social workers; determines increase in work volumes makes appropriate readjustment to assignments.
  • Develop and maintain liaison relationships with community agencies, vendors, and providers.
  • Participate in routine patient and associates rounding activities and prepare summary reports.
  • Provide staff coverage in absence of essential staff.
  • Adhere to performance expectations and documentation guidelines of case management practice standards.
  • Maintain current knowledge and skills related to Case Management.
  • Seek appropriate learning opportunities to enhance professional and management career growth.
  • Keep abreast of current care management and healthcare trends and issues; shares such knowledge and information with managerial colleagues, staff, and appropriate others.
  • Identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span.
  • Participate in health-related community activities and organizations.

In conjunction with the Manager:
  • Assist with personnel recruitment, annual performance evaluations, and initiates progressive disciplinary action with case managers and social workers when appropriate.
  • Provide regular coaching, mentoring, and constructive feedback for all case management staff.
  • Ensure staffing levels are appropriate to meet care coordination, and discharge planning needs of patient populations.
  • Monitor work schedules for staffing; monitor PTO usage, payroll and productivity reports.
  • Prioritize learning needs and motivate staff to achieve highest level of professional and personal development.
  • Assure appropriate educational support and on-going training is provided for staff regarding best practice for care coordination, and discharge planning.
  • Ensure that staff has the resources available to perform their assigned duties to meet established performance standards.
  • Provide an environment that utilizes the core values of standards of practice and ethics.
  • Ensure associates know performance expectations and hold them accountable.
  • Ensure all human resource issues are addressed in accordance with UH policies and procedures.


Education and Required Experience:
  • Minimum: Bachelor of Nursing, BSN
  • Registered Nurse in State of Ohio, Certification in Case Management strongly preferred (ACM or CCM)
  • 6-10 years of equivalent experience required
  • Knowledge of and ability to apply clinical decision support/medical necessity criteria.
  • Current knowledge of rules, regulations, policies and procedures related to regulatory, licensing, and accrediting agencies required.
  • Knowledge and training in multiple computer systems required to perform position responsibilities (i.e. EPIC, Microsoft Office, Midas, etc.).
  • Experience in an academic medical center or multi-hospital system preferred.
  • Effective interpersonal skills to work with a wide range of personalities while working collaboratively in a self-directed detailed oriented work team environment. Remains poised under stress.
  • Strong organizational skills to manage multiple, complex activities with tight deadlines, establish priorities and manage time effectively.
  • Effective written and verbal communication skills required for establishing and maintaining relationships with Physicians, supervisors, peers, subordinates, patients, and payers.
  • Demonstrate initiative and responsibility for professional nursing practice.
  • Effective conflict resolution and negotiation skills.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.