Registered Nurse (RN), Patient Navigator

Job Description

The Patient Navigator is an individual educated in nursing or social services that has acquired training, knowledge and clinical/social service skills in the management of the Destination Health and Signature Services Department and the ability to navigate the complex academic health system. The PN will serve as a coordinator throughout the continuum of care and will assess the physical, psychological and social needs of the Destination Health and Signature Services Department . This person provides consultation, collaboration, coordination and support to the Destination Health and Signature Services Department as outlined below.


  • Engages in population appropriate communication.
  • Has knowledge of growth and development milestones and tasks.
  • Gives clear instructions to patients/family regarding treatment.
  • Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
  • Identifies any physical limitations of the patient and deploys intervention when necessary.
  • Recognizes and responds appropriately to patients/families with behavioral health problems.
  • Interprets population related data and plans care appropriately.
  • Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
  • Recognizes and responds to signs/symptoms of abuse or neglect.
  • Facilitation of Timely, Friendly, Courteous and Professional Admission and Inpatient Care:
  • Critically assess/triage/prioritize patients before transfer from Surgery/PACU, et al and discuss with faculty and staff as needed to facilitate rapid inpatient admission onto 4NE, 4W, and NSICU based on patient condition and resource availability on unit(s).
  • Contact Center for Emergency Care (CEC) Faculty and Staff as needed to facilitate rapid triage and admission of 4NE, 4W, and NSICU patients.
  • Facilitate referrals, consultations and diagnostics.
  • Coordinate care with other team members such as social service, home health, PT, OT, Speech Pathology and the Unit Charge Nurse.
  • Ensure patient and family are informed and involved in the plan of care.
  • Attend daily patient rounds on 4NE, 4W, and NSICU as needed.
  • Introduce patients/families to UCNI nurses, clinicians, support staff, etc. and briefly explain each member's role in the patient's overall care as needed.
  • Meet ED/PACU patients and families in the ED/PACU when beds are not immediately available. Inform them of their options and provide them reasons why we wish to have the patient admitted to UCNI to make it worth their wait.
  • When able, meet, greet and guide all direct and elective hospital admissions to UCNI.
  • Continuously update patients/family members on progress made in opening bed for admission. Provide patients/family with a number to contact while waiting.
  • Offers Support to the Discharge Planning Process and Patient/Family Education:
  • Assist as requested to facilitate referrals, consultations and diagnostics.
  • Invite questions that the patient/family may have and arrange for someone to answer those which you are not equipped to answer.
  • Provide on-going support after patients are discharged through periodic phone calls and/or facilitation of office visits and diagnostics.
  • Offer tours to patients and families upon admission or early in their hospital stay to make them comfortable with their surroundings. Orient as much as possible by showing patients and family members where to go to visit patients on subsequent visits when it is known that the patients will need such services.
  • Assist unit nurses as needed with discharge preparations, e.g., gathering prescriptions, meds from home, discharge instructions, take home supplies, et al, when nurses busy or arranging multiple discharges.
  • Serve on committees relating to adult medical/surgical care and participate in appropriate medical center and community activities.
  • Participate in self-evaluation and peer review through such mechanisms as case review and collection of practice statistics.
  • Serve as an educator for personnel, patient, families and communities.
  • Participate in clinical teaching upon request.
  • Promote and model departmental expectations meeting the goals and objectives of the hospital Service Excellence program.
  • Establish and maintain effective interpersonal relationships and communication with staff and various hospital departments and community agencies.


Minimum Required: Associate's Degree.

Licensure by the Ohio Board of Nursing as a Registered Nurse. Certification by a nationally recognized professional nursing organization preferred.

Minimum Required: 3 - 5 Years equivalent experience.