Senior Clinical Services Specialist, OB/GYN

Job Description

The Sr. Clinical Services Specialist will coordinate and maintain clinical operations and perform responsible administrative duties in a confidential nature in support of office activities and patient care.
  • The position will help leadership track and implement system and departmental initiatives.
  • The Sr. Clinical Services Specialist will assist with any patient care needs, clinic flow, or any other duties that support the growth of the clinic within the healthcare system.


Responsibilities

  • Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
  • Identifies any physical limitations of the patient and deploys intervention when necessary.
  • Recognizes and responds appropriately to patients/families with behavioral health problems.
  • Interprets population related data and plans care appropriately.
  • Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
  • Performs treatments, administers medication or operates equipment safely.
  • Recognizes and responds to signs/symptoms of abuse or neglect.

Improve and Maintain Department Standards
  • Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
  • Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated.
  • Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately.
  • Act as Subject Matter Expert for department within scope of practice.
  • Maintain department goals and or tasks to keep them on schedule and help implement them.
  • Update departmental policies and procedures, maintain records, and distribute to staff.

Clinical Coordination
  • Coordinate and lead the work of designated staff, manage staff activities to meet departmental objectives related to patient care provided in the clinical area.
  • Coordinate all office flow functions including staffing levels for the clinic.
  • Assist with scheduling of any appointments, procedures, tests, surgeries or other related issues.
  • Assist with referral and work ques
  • Assist with pre-visit planning and preparation.
  • Assist with pre-authorization, pre-certification.
  • Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).

Operations
  • Handling escalation of complaints and inquiries from patients and staff using exemplary customer service skills.
  • Maintains department huddle boards for goals and metrics
  • Promote a positive working environment throughout the clinic by leading by example.
  • Resolve office issues in conjunction with Clinical Operations Supervisor or Manager.
  • Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).
  • Create Standard Operating Procedures to drive to consistency within the department.
  • Create and coordinate training for new employees/internal transfers and staff outlined by leadership on any training or remediation.
  • Monitor training completion and licensure renewals and work with leadership to get the training or licensure renewal completed in a timely manner.
  • Carry out any clinic operational duties that will ensure continued positive clinic patient flow and patient experience.

Administrative
  • Responsible for inventory control of office supplies.
  • Responsible on scheduling and overseeing office equipment maintenance.
  • Assist with chart preparation and any other clinic related paperwork.
  • Assist with office administrative duties that may include (but not all inclusive): answering phones, calendar management, copying, faxing, mailing, scheduling meetings/appointments.
  • Create reports to review and maintain enterprise standards.
  • Other Duties as assigned.


Qualifications

Education & Skills:

Education: High school diploma or GED, minimum required. Associate degree, preferred.

Experience:
  • One to two years of experience, minimum required. Three to five years, preferred.
  • One year of Qgenda Scheduling software experience highly preferred

Required Skills and Knowledge:
  • Excellent customer service skills.
  • Ability to multitask and work independently.
  • Excellent interpersonal skills.
  • Ability to train others as needed.