Social Services Manager-Social Work

Job Description

UC Health is hiring a full-time, on-site Social Services Manager for Social Work Outpatient units.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Social Services Manager is responsible for the leadership, management, supervision, and accountability of the Social Work Department to provide quality, patient centered social work services. Areas include the Emergency Room Medical Social Workers, Office of Decedent Affairs Social Workers, and Outpatient Social Services teams. Coordinate all resources and activities necessary for patient throughput, progression, and disposition. Identify and address through the escalation process any internal or external barriers that prevent and/or interfere with the delivery of quality services. Offer support and feedback to staff to maintain professional practice.

Responsibilities

LEADERSHIP

• Manage, supervise, and monitor activities of supervisors, Master's prepared social workers, support staff; and social work students in assigned areas.
• Plan, coordinate, and implement programmatic changes that enhance improved patient care.
• Develop, manage and evaluate programs and services.
• Participate in activities that monitor, refine, and promote efficient patient throughput. Remove barriers that impact patient care; escalate system issues up through Director, VPs and the CEO.
• Promote inter and intra-department communications. Establish and maintain a working environment that supports the RITE Values.
• Motivate staff to achieve highest level of professional and personal development.
• Develop and implement departmental policies and procedures.
• Ensure associates know performance expectations and hold them accountable.
• Communicate and convey information to staff that promotes staff involvement and satisfaction.
• Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents.
• Coordinate social work student internships.
• Provide an environment that utilizes the core values of standards of practice and ethics.
• Develop and maintain liaison relationships with community agencies, extended care facilities and funeral homes.
• Provide direct patient care services as an integral part of the escalation process.
• Participate in weekly patient and associate rounding activities and prepare summary reports.

QUALITY IMPROVEMENT

• Participate in activities that promote quality and safety. Implement strategies to enhance productivity and quality of work.
• Participate in hospital quality improvement teams, committees, and special projects. Actively participate in the department Continuous Quality Improvement (CQI) program.
• Work with medical staff, department managers, and multidisciplinary hospital staff to problem-solve and facilitate effective service delivery.
• Develop methods and measuring devices that educate staff and improve the quality of documentation.

HUMAN RESOURCES

• Recruit, interview and select associates for hire.
• Reduce turnover and vacancy rate within area of responsibility.
• Participate in activities that support staff retention.
• Complete annual performance evaluations meeting all deadlines.
• Ensure the Human Resources conducts exit interviews with staff voluntarily terminating.
• Monitor staff schedules, time and attendance records, and payroll.
• Ensure standards of performance are maintained at all times, taking corrective action as needed.

FINANCIAL ACCOUNTABILITY

• Prepare and monitor departmental budgets. Maintain budgets within allowable variance.
• Approve purchases for supplies and equipment.
• Approve work hours for payroll; monitor PTO usage and payroll distribution reports.
• Prepare and monitor productivity reports and monthly variance reports.
• Ensure cost efficiency of care delivery through budget recommendations.

PATIENT/FAMILY SATISFACTION

• Promote behavioral standards that support the values and ethics of the social work profession.
• Provide social work supervision to staff to promote patient/family satisfaction.
• Troubleshoot and mediate patient/family issues with social workers.

COMPETENCY

• Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner.
• Lead department staff and team meetings.
• Able to identify the special needs and behaviors of specific patient age groups.
• Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span

Qualifications

Master of Social Work degree from an accredited School of Social Work

Licensed Independent Social Worker by the State of Ohio Social Work Board (LISW) Certification or working towards eligibility within 2 years of start of role; LISW-S preferred.

3 years clinical supervisory experience in Social Work

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!