Social Work (MSW) Supervisor - Outpatient/Emergency/Office Decedent Affairs, Full-Time, Varied Shifts

Job Description

Location: UCMC
Department: Social Work-Outpatient
Hours: 40 Hours/Week
Shift: Varies

Social Work (MSW) Supervisor - Outpatient/Emergency/Office Decedent Affairs, Full-Time, Varied Shifts, Social Work-Outpatient

UC Health is hiring a Full-time Social Work (MSW) Supervisor - Outpatient/Emergency/Office Decedent Affairs for the Social Work-Outpatient's department for varied shifts at University of Cincinnati Medical Center.

The Social Worker (MSW) Supervisor is r esponsible for ensuring that quality, patient centered Social Work services are being provided to patients on a daily basis. Ensure adequate staff coverage is available to provide comprehensive services to patients and their families; support to the multidisciplinary health care team; and intervene with problem resolution on complex cases. Identify and address internal and external barriers that prevent and/or interfere with interventions and treatment plans. Offer support and feedback to staff, as appropriate to maintain professional practice.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

Unit Details
  • In 2022, Newsweek magazine recognized UC Medical Center among a listing of the World's Best Hospitals for the world-class clinical care provided to the Greater Cincinnati Region and beyond.
  • UC Medical Center is also home to medical breakthroughs-our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments.


Job Responsibilities
  • The supervisor provides direct supervision for MSW social workers. The supervisor will work under the guidance and supervision of the Manager.
  • Direct all patient care services including psychosocial assessment, crisis intervention, counseling, referrals, and disposition when needed.
  • Assist staff in prioritizing activities, locating resources, and scheduling educational engagements.
  • Recommend strategies to enhance productivity and quality of work and ensure consistent documentation to meet regulatory requirements
  • Maintain statistical information as required for productivity reports
  • Assist with scheduling, shift assignment, and reallocation of staff as needed to ensure coverage.
  • Provide staff coverage in the absence of essential staff.
  • Ensure staff know performance expectations and hold them accountable for professional practice.
  • Assist in the development and implementation of departmental policies and procedures.
  • Establish and maintain a working environment that supports the RITE Values and assist in Service Recovery
  • Develop and maintain liaison relationships within the department, other health care professionals and community agencies.
  • Motivate staff to achieve highest level of professional and personal development.
  • Communicate and convey information to staff that promotes staff involvement and satisfaction.
  • Promote inter and intra-department communications.
  • Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents.
  • Provide an environment that utilizes the core values of standards of practice and ethics.
  • Actively participate in the departments' Continuous Quality Improvement (CQI) program.
  • Serve on committees and special projects as assigned by the manager.
  • In conjunction with the Manager: Assist with the interviewing, selection, orientation, and training of new personnel, provide counseling and corrective action when appropriate, help monitor turnover and vacancy rate, and complete annual performance evaluations. Assist in the development of the department's budgets and monitor expenditure. Monitor work hours for payroll; PTO usage and payroll distribution reports. Ensure cost efficiency of care delivery through budget recommendations.
  • Promote behavioral standards that support the values and ethics of the social work profession.
  • Troubleshoot and mediate patient/family, departmental, community, and staff issues.
  • Participate and support activities that promote customer satisfaction as evidenced by customer satisfaction survey.
  • Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner.
  • Co-Lead department team meetings.
  • Identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span.
  • Maintain licensure. Submit proof of renewal and Continuing Education logs


Educations and Licensure
  • Education:
    • Master of Social Work from an accredited School of Social Work,
  • License and Certification:
    • Licensed Independent Social Worker - Supervisor by the State of Ohio Social Work Board (LISW-S) Certification preferred; or license eligible
  • Years of experience:
    • 5 years clinical experience, Supervisory experience preferred
  • Required Skills and Knowledge:
    • The Social Work Supervisor must be a licensed or license eligible, Independent Social Worker knowledgeable in methods of clinical supervision; casework principles, including assessment and discharge planning; skilled in diagnosis, crisis intervention, and counseling. Awareness of community resources including public assistance systems, Medicare/Medicaid and managed care plans. Supervisor must be effective in utilizing resources and materials; maintaining sound organizational relationships; demonstrate progressive responsibilities in personnel management; provide evidence of continued growth and leadership development; and accept professional and ethical standards within the professional organizations.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.