Specialist- Sr Communication

Job Description

Under minimal supervision by the Supervisor/Sr. Director Parking & Access Control, coordinate responses to service requests received by phone, database or email. Performs several clerical duties such as typing, data entry, generating service request, record keeping, filing, scheduling, coordinating projects and service requests, distributing mail, operating computer business applications and other standard business office equipment. Processing information in a timely manner and follow up with the requesting customers. Monitors critical alarms, fire alarms and key distribution. Dispatch appropriate personnel handling the request service.

Responsibilities

Answers phones for all support services departments and dispatches appropriate personnel to provide service based on request. Obtains information from all service request. Clarifies requests and communicates to appropriate staff for support services. Follows up with requesting customer via phone/notification process.

Data entry for internal and external request and provide ongoing reports as requested. Maintain proper and up-to-date documentation for all responsibilities listed above per policy.

Provides education and training for new and current call center staff. Assist in the development of new process flows and procedures. Serves as a frontline resource to the SRC staff by motivating and encouraging staff through positive communication and feedback. Assist leadership with peer interviewing new hire candidates as needed.

Serves as liaison to receive and relay radio transmissions from personnel to appropriate staff or other agencies. Providing exceptional customer service and telephone etiquette to all callers greeting, welcoming and addressing the individuals needs

Demonstrates continuous effort to improve operations, decrease abandon calls, streamline work processes and work cooperatively and jointly to provide PRIIDE values. Maintaining all general administrative support functions to the office to ensure efficient utilization of time and resources, including but not limited general filling and record keeping.

Qualifications

  • Minimum Required: High School Diploma or GED
    • Preferred: Associate's Degree
  • Minimum Required: 1 - 2 Years equivalent experience
    • Preferred: 3 - 5 Years equivalent experience