Specialist, Operational Improvement, RN, Patient Safety

Job Description

The Operational Improvement Specialist will provide on-site safety support within the Clinical Domain(s) and other groups as needed to advance safety improvement efforts to align with the unit/domain work within the health system's strategic vision and plan.

Responsibilities

  1. Job Function: Performance Measurement - 20%
    • Collaborates with Safety team members on safety initiatives to perform thorough trending and analysis of events, errors, and near misses.
    • Provides support as needed in RCAs to facilitate efficient (45 business days or less) completion. This may include but is not limited to assisting in interview and investigation of suspected safety events or partnering with RCA Lead to perform detailed cause analysis and identify opportunities for improvement efforts.
  2. Job Function: Communication - 20%
    • Aid in transmission of information pertaining to safety strategic priorities, safety work, and process updates to frontline staff.
  3. Job Function: Culture of Safety: Ensure and Advance - 15%
    • Provides education to associates regarding patient safety, risk management, just culture, and error prevention.
    • Participates meaningfully in system, site, and domain safety meetings (and others as indicated). This includes but not limited to transparently reporting / escalating pertinent findings regarding deviations, opportunities to improve, barriers, and the current state of improvement work.
    • Communicate effectively though a variety of ways (written, spoken, mentoring, and leading intergroup problem solving) to ensure engagement with staff and others occurs to promote a culture of safety.
    • By being present onsite, partner with clinical staff to address concerns, immediate event mitigation, ensuring the use of meaningful standard work (auditing), soliciting input from staff for improvement ideas and methods of testing.
    • Collaborates with key individuals within the Clinical Domain(s) and other groups as needed to encourage transparency, reporting, and safe practices for both patients and staff.
  4. Job Function: Safety Governance - 15%
    • Promote employee safety integration efforts, safety initiatives, promoting transparency across UC Health, and facilitating the transitions required to ensure prospective, proactive, preventable harm elimination.
    • Verifies that staff at their site are compliant with regulations as delineated by Accreditation leadership outlined by Joint Commission, ODH, OSHA and other regulatory bodies.
  5. Job Function: Improvement - 20%
    • Utilizes evidence-based practices to adhere to benchmarks set forth by regulatory agencies to drive improvement.
    • Collaborates with infection control and infectious disease leadership to implement and measure major safety initiative.
    • Ensure that improvement work is consistent with the UC Health PI Way.
    • Assist in removing barriers to improvement work. When unable to sufficiently remove barriers themselves, escalate the need to remove barriers to patient safety manager, patient safety director, or site senior leaders as necessary.
    • Leads the standardization effort of unit-based quality and safety initiatives. Ensures system-wide utilization through collaboration with Patient Safety Director and other Site Leaders.
    • Maintains knowledge of ongoing improvement work and opportunities throughout the Clinical Domains, and when applicable, work, that occurs outside of the domains (i.e.: falls).
    • Leads improvement work within the Clinical Domain(s) and other groups as needed, in a manner consistent with the UC Health PI Way.
    • Supports Patient Safety Manager in ensuring effective execution and administration of patient safety program at designated site / within Clinical Domain and other groups to facilitates efforts to achieve overall excellence in patient safety
  6. Job Function: Event Detection - 5%
    • Encourages reporting of events through UC Health chosen system and utilizes information from there for trending/tracking in partnership with Risk Management and Data & Analytics.
    • Escalate safety concerns to patient safety director, patient safety manager, operational improvement leaders, and site senior leaders a timely manner (as soon as possible, expected to be within same business day - even when full details are not known).
  7. Job Function: Other Duties - 5%
    • Other duties as assigned that align with the UC Health Way and quality improvement.


Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal.
  • Climbing: Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms - 20%
  • Stooping: Bending body downward and forward by bending spine at the waist - 10%
  • Kneeling: Bending legs at knees to come to a rest on knee or knees - 10%
  • Reaching: Extending hand(s) and arm(s) in any direction - 50%
  • Standing: Remaining upright on the feet, particularly for sustained periods of time - 50%
  • Walking: Moving about on foot to accomplish tasks - 80%
  • Pushing 0-10 lbs.: Use of upper extremities to press against something with steady force to move something forward, downward, or outward - 5%
  • Pushing 11-20 lbs.: Use of upper extremities to press against something with steady force to move something forward, downward, or outward - 5%
  • Pushing 21-50 lbs.: Use of upper extremities to press against something with steady force to move something forward, downward, or outward - 5%
  • Pushing 51 lbs. or more: Use of upper extremities to press against something with steady force to move something forward, downward, or outward - 5%
  • Pulling: Use of upper extremities to exert force to drag, haul or tug objects in a sustained motion - 5%
  • Lifting 0-10 lbs.: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5%
  • Lifting 11-20 lbs.: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5%
  • Lifting 21-50 lbs.: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5%
  • Lifting 51 lbs. or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5%
  • Carrying 0-10 lbs.: Holding and moving/transporting an object about - 5%
  • Carrying 11-20 lbs.: Holding and moving/transporting an object about - 5%
  • Carrying 21-50 lbs.: Holding and moving/transporting an object about - 5%
  • Carrying 51 lbs. or more: Holding and moving/transporting an object about - 5%
  • Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 100%
  • Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture by touching with skin, particularly that of (using) fingertips - 100%
  • Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly, or quickly - 100%
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100%
  • Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%


Qualifications

Education
  • Bachelor's Degree in Nursing - Minimum Required
  • Alternative Bachelors considered when there is additional relevant health care experience/education

License and Certification
  • Active RN licensure in the State of Ohio

Years of Experience
  • 1 - 3 Years relevant experience - Minimum Required

Required Skills and Knowledge
  • The Operational Improvement Specialist should bring a mix of experience, talent, style, and values that will enable success in a complex and diverse environment. Demonstrate excellent communication skills, including writing, speaking and problem solving in groups. Serves as the clinical quality content expert of assigned unit/division. Must have leadership skills to collaborate and successfully lead projects and educate staff regarding quality and safety.