Supv- Clinical RN

Job Description

•Putting PATIENTS and families first: Above all, we dedicate ourselves to meeting the physical and emotional needs of those we serve. § Thoughtfully approaches patients and families and considers their individual situations/statuses in order to provide the best possible experience. § Takes pride in UC Health and conducts himself/herself appropriately and professionally at all times. § Anticipates needs of patients, families and co-workers and acts upon those needs before being asked. § Responds to requests from patients, families and co-workers in a timely fashion. § Provides honest information to patients and families in a compassionate manner. § Reacts quickly to inconveniences, mistakes and changing conditions. § Apologizes when necessary and appropriate. § Is respectful of cultural, ethnic or other differences and makes appropriate accommodations to enhance the patient's experience. § Thoroughly considers impact on patients, families and co-workers when making business decisions. § Values patients, families and co-workers feedback to continuously improve.

• Showing RESPECT: We will treat others in a respectful and compassionate manner. § Greets patients, visitors and co-workers in a warm, friendly manner and uses hallway and elevator etiquette. o Treats everyone as if he or she is the most important person in the facility. o Makes eye contact and acknowledges others. o Allows patients and visitors to enter and exit elevators first. o Walks visitors and patients to their destinations. o Does not discuss patient and organizational information in public spaces. o Develops and maintains positive relationships with co-workers. o Shares knowledge and expertise with co-workers regarding the process or procedure required to carry out specific duties and responsibilities. o Acts as a resource for co-workers. o Provides information that is pertinent to the situation. o Uses easily understood and appropriate language. § Listens to the needs of patients, families and co-workers and responds in a timely and sensitive manner. § Demonstrates verbal and nonverbal communication that is sensitive to the diverse workforce and communities we serve.

• Acting with INTEGRITY: We will be fair, honest, transparent and trustworthy in our decisions and actions, always adhering to the highest ethical standards. § Actions and decisions support the needs of our patients, employees, the organization and the communities we serve. Holds self and others accountable and does the right thing, even when "no one is looking\". § Accepts responsibility for words and actions. o Knows, understands and takes charge of job responsibilities. o Listens and acts without bias. § Delivers on commitments. o Does what he/she says he/she will do. § Maintains confidentiality and adheres to Code of Conduct. o Does not disclose or discuss patient information unless there is a job-related requirement. o Does not bill for services that are not performed or for items that are not provided. § Acknowledges conflict and seeks appropriate resolution. § Understands and accepts responsibility for the impact that individual actions have on patients, visitors, co-workers and the organization. § Uses proper lines of communication. § Follows organizational and departmental policies and procedures. • I - Embracing INCLUSION: We will maintain an open mind and seek new and different perspectives to create a welcoming and diverse environment. § Involves employees from other departments when workflow changes may affect other teams. § Actively seeks input from diverse groups in order to positively influence outcomes or decision-making. § Builds strong working relationships with all team members. § Uses interpersonal skills and methods that are sensitive to the diverse workplace and communities we serve. § Treats everyone with courtesy and respect. § Works cooperatively within own and other departments. § Participates in unit or department in-services, meetings and conferences. § Shares responsibility and is accountable for getting work done.

• Seeking DISCOVERY: We will work tirelessly to advance the practice of medicine through research and innovation, as well as training and education. § Identifies challenges or barriers and proactively works to find solutions. • Participates in problem solving activities. § Asks for feedback on performance and is open to receiving such feedback. § Learns about the roles of co-workers and acknowledges each person's contribution. § Learns about the specific needs of the patients and families we serve and continually strives to exceed expectations. § Seeks new ways of doing work to become more efficient and effective. § Engages in goal alignment and standardization of work processes. § Asks for patients, families and employee feedback to influence performance and experience. § Learns about best practices and evaluates them for potential implementation. § Evaluates current status of experience and performance and seeks out ways to constantly improve.

• Offering EMPATHY: We will respect and honor the dignity of others and provide heartfelt comfort and support. § Practices active listening with patients, families and co-workers. o Makes eye contact and appropriate nonverbal cues during discussions. o Listens to understand rather than preparing to respond. o Repeats back what they have heard to ensure proper understanding before responding. § Considers the little things that can make a big difference. o Thinks through the details before an experience occurs and makes necessary adjustments to enhance the experience. o Delivers on any follow-up items in a timely and thorough fashion. § Senses tone and emotion and adjusts voice and conversation accordingly. § Celebrates moments appropriately and professionally in a thoughtful manner. § Provides personalized care to patients and families, and supports co-workers through life's challenges.


Leadership: -

Supervises staff assigned to their unit or center of excellence and demonstrates the ability to coach and mentor staff. • Operational leadership of shift including patient flow and assignment/adjustment of resources to meet dynamic changing needs throughout the shift. • Champion efficient throughput and capacity management. • Benchmark internal processes to improve practice. • Lead and implement operational improvement initiatives and assures compliance via staff coaching and mentoring. • Ensures staff behaviors supports and are consistent with the RITE Values, Missions and Vision of UC Health and University Hospital. • Provide transformational leadership as related to PFCC. • Assist with developing and revising of departmental standards, policies and procedures. • Staffing and scheduling responsibility for cohort of staff and shift. • Promote patient care safety standards. • Actively identifying opportunities for improvement in patient satisfaction, perform trials and report back to leadership on results. • Facilitate conflict resolution. • Empower staff to participate in decision making through shared governance/UBC. • Maintain, support and encourage others with professional development.

Resource Management:

Demonstrates efficiency through the appropriate use of resources or supplies to support timely and effective delivery of patient care. • Identifies needs for specific equipment and ensures adequate and properly functioning equipment and supplies are available for patient care. • Identify operational needs for units including but not limited to needs related to capital equipment; medical supplies; office supplies; hours of practice; minor equipment; and equipment maintenance. • Participate in the new hire process: Shadowing process, selection and oversee specific staff orientation to maintain established standards of care and to ensure competency. • Specific professional development and coaching for assigned cohort of staff including quarterly rounding and annual performance appraisals. • Provides immediate counseling for staff when specific behaviors or incidents negatively affect patient care or the general work environment. Write up incidents. • Participates in the corrective action process. • Promote staff retention, team building/collaboration.

Performance Improvement/Regulatory Requirements:

Ensure shift practice is in compliance with state and federal medical laws (EMTALA, HIPAA and House Bill 316). • Enforce and maintain corporate compliance. • Identify and oversee risk management issues. • Ensures staff compliance with established policies, procedures, standards and accreditation and licensing regulations. • Actively involved and engage staff in departmental performance improvement (PI) activities according to department PI plan. • Assist the manager in evaluation the quality of patient care and staff performance through: o Personal observation. o Facilitating quality improvement monitoring activities. o Interviewing patients/families/staff. o Reviewing documentation.

Clinical Resource and Competency: Clinical Resource and Competency: • Maintain hospital wide and department specific nursing competencies and completes annual competencies in required time frame. • Collaborate with the Department Educator and/or provides for orientation and educational needs identified in the department. • Function as a clinical resource for area of clinical specialty. • Promote the use of evidence based practice. • Assist in identifying and operationalizing best practices in the unit.

• Facilitates ongoing staff professional growth.


EDUCATION: • Minimum Bachelor of Science of Nursing is required .

LICENSE & CERTIFICATION: • Licensed to practice in the State of Ohio, specialty specific certifications

YEARS OF EXPERIENCE: • Minimum of two to four years of clinical nursing experience in area of clinical specialty.

REQUIRED SKILLS AND KNOWLEDGE: • Demonstrates effective problem solving/decision making abilities. Knowledge of practice requirements for RN, Medics, HUCs and PCA as mandated by the state or organization. Evidence of continuing professional growth such as membership in a professional organization in area of clinical specialization; able to work flexible hours as needed. Ability to work clinically in assigned unit.