Technician- Medical Records, Medical Records Services

Job Description

Technician- Medical Records
Accurate and timely completion of release of information requests in accordance with HIPAA/confidentiality, facility policies, state and federal regulations. Follows best practice protocols for authenticating validity of requests, disseminating confidential information, and assuring the integrity of the clinical documentation released for every record. This position is responsible for handling and interacting with customers/requesters over the phone, in person, and or via email.

Responsibilities

Demonstrated competence with clinical applications for health record processing. Proficiently navigates through the clinical applications to identify patient demographics, provide patient information to appropriate requestors in timely manner and verifies the accuracy of the demographic information. - 20% � Responsible for the confidentiality and security of all patient health records for the hospital. Understands all rules and regulations regarding the proper release of patient information. Keep up to date on any changes with rules and regulations associated with patient confidentiality and privacy. - 20% � 20% � - 20% � Good customer services skills and excellent communication skills for handling all release of information requests received from our patients, insurance companies, attorneys or other entities. - 10% � Ability to meet productivity and quality standards according to department policy and procedure for each job function. (Meets standards - does well; Below standards - needs improvement. - 5% � Accurate completion of all other duties as assigned by the HIM Mgt team. - 5% | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:�Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 5% Stooping:�Bending body downward and forward by bending spine at the waist - 5% Kneeling:�Bending legs at knees to come to a rest on knee or knees - 5% Reaching:�Extending hand(s) and arm(s) in any direction - 30% Standing: Remaining upright on the feet, particularly for sustained periods of time - 5% Walking:�Moving about on foot to accomplish tasks - 30% Pushing 0-10 lbs:�Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 0% Carrying 0-10 lbs: Holding and moving/transporting an object about - 0% Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% Carrying 21-50 lbs: Holding and moving/transporting an object about - 0% Carrying 51 lbs or more: Holding and moving/transporting an object about - 0% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 50% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 5% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 80% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 80% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 80%

Qualifications

Microsoft office Word and Excel, medical terminology. Demonstrated understanding of HIPAA/confidentiality guidelines. Excellent customer service skills/telephone etiquette skills. Keyboarding/data entry skills and experience with office related equipment preferred.