Clinical Care Specialist-Radiation Oncology
- Req. Number: 17713
- Address: 3113 Bellevue Ave
- City, State: Cincinnati, OH
- Job Type: Full time
- Posted Date: 2/4/2025
Job Description
This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will coordinate departmental workflows, schedules, processes, and procedures to maintain departmental consistency and ensure patient satisfaction.
Responsibilities
PATIENT POPULATION - (CLINICAL ONLY) 5% Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. � Referral & Work Queue � 35% Process manage patient care and clinical trial referrals Verify referral information on file in EPIC, or other systems, and make updates to information as needed Contact referred patient as needed if information needs clarified Distribute referral to appropriate providers and/or location based on information gathered � Pre-Visit Planning and Visit Preparation � 30% Verify complete and accurate patient information during registration Relay exam preparation instructions as needed Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests Create EPIC accounts for patients Complete any required documentation � Handle Medical Records and Data Management � 15% Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR). All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed Track, obtain, and follow up on any documentation that is missing information or requires additional signatures Receive, review, and distribute mail for the department � Scheduling � 5% Answer primary line, take calls, route calls, and conduct follow up calls as appropriate all while maintaining the standard of practice regarding calls and proper phone etiquette Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified Schedule department procedures in system Schedule tests and appointments Conduct pre-visit screenings � Registration Processing & Front Desk Management � 5% When assigned assist with registration, pre-registration, greeting, and sign in of all patients � Other duties as assigned � 5% | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:�Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 10% Stooping:�Bending body downward and forward by bending spine at the waist - 10% Kneeling:�Bending legs at knees to come to a rest on knee or knees - 10% Reaching:�Extending hand(s) and arm(s) in any direction - 10% Standing: Remaining upright on the feet, particularly for sustained periods of time - 10% Walking:�Moving about on foot to accomplish tasks - 10% Pushing 0-10 lbs:�Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 10% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Carrying 0-10 lbs: Holding and moving/transporting an object about - 10% Carrying 11-20 lbs: Holding and moving/transporting an object about - 10% Carrying 21-50 lbs: Holding and moving/transporting an object about - 10% Carrying 51 lbs or more: Holding and moving/transporting an object about - 10% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 10% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 10% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 100% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%
Qualifications
Minimum Required: High School Diploma or GED ? Preferred: Associate's Degree | None | At least 5 years of relevant work experience with at least 1 of them being in healthcare
This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will coordinate departmental workflows, schedules, processes, and procedures to maintain departmental consistency and ensure patient satisfaction.
Responsibilities
PATIENT POPULATION - (CLINICAL ONLY) 5% Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect. � Referral & Work Queue � 35% Process manage patient care and clinical trial referrals Verify referral information on file in EPIC, or other systems, and make updates to information as needed Contact referred patient as needed if information needs clarified Distribute referral to appropriate providers and/or location based on information gathered � Pre-Visit Planning and Visit Preparation � 30% Verify complete and accurate patient information during registration Relay exam preparation instructions as needed Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests Create EPIC accounts for patients Complete any required documentation � Handle Medical Records and Data Management � 15% Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR). All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed Track, obtain, and follow up on any documentation that is missing information or requires additional signatures Receive, review, and distribute mail for the department � Scheduling � 5% Answer primary line, take calls, route calls, and conduct follow up calls as appropriate all while maintaining the standard of practice regarding calls and proper phone etiquette Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified Schedule department procedures in system Schedule tests and appointments Conduct pre-visit screenings � Registration Processing & Front Desk Management � 5% When assigned assist with registration, pre-registration, greeting, and sign in of all patients � Other duties as assigned � 5% | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:�Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 10% Stooping:�Bending body downward and forward by bending spine at the waist - 10% Kneeling:�Bending legs at knees to come to a rest on knee or knees - 10% Reaching:�Extending hand(s) and arm(s) in any direction - 10% Standing: Remaining upright on the feet, particularly for sustained periods of time - 10% Walking:�Moving about on foot to accomplish tasks - 10% Pushing 0-10 lbs:�Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 10% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 10% Carrying 0-10 lbs: Holding and moving/transporting an object about - 10% Carrying 11-20 lbs: Holding and moving/transporting an object about - 10% Carrying 21-50 lbs: Holding and moving/transporting an object about - 10% Carrying 51 lbs or more: Holding and moving/transporting an object about - 10% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 10% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 10% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 100% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 100% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%
Qualifications
Minimum Required: High School Diploma or GED ? Preferred: Associate's Degree | None | At least 5 years of relevant work experience with at least 1 of them being in healthcare
