VP- Ambulatory Access
- Req. Number: 17755
- Address: 3200 Burnet Ave
- City, State: Cincinnati, OH
- Job Type: Full time
- Posted Date: 2/5/2025
Job Description
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Leads the strategy, design and full-scale implementation of ambulatory access across the clinical enterprise. Collaborates with executive leadership, clinical/operational partners to identify and proactively mitigate both episodic and/or long-standing access constraints. Communicates and collaborates with all organizational levels to deliver on the competitive imperative of ambulatory access. Champions access related innovations, including adoption and optimization of tools and technologies. Ensures functionality of the ambulatory centralized call management system to provide best in class patient experience and service response standards.
Responsibilities
Capacity Management:
• Responsible for the overall strategic direction and performance of the ambulatory access functions, including innovative tools, technologies and practices that drive digital and in person patient entry & engagement
• In collaboration with Executive Leadership and key stakeholders, develops the three year strategic access plan, including roadmaps, timelines and one year breakthrough objectives
• Leads the transformative design, monitoring and maintenance of ambulatory access and check-in functions across the clinical enterprise, including system level models and standards related to templates and referrals.
• Develops, recommends and implements ambulatory access governance, including guiding principles, tactics and processes.
• Leverages ambulatory access to drive strong system level growth in designated programs and services.
Access Optimization:
• Aligns ambulatory access, call management and check-in processes to achieve or exceed strategic targets, meet patient demand and support first call resolution.
• Designs and implements triage and care coordination call services across the enterprise with a focus on enhancing the patient experience, improving clinical outcomes and reducing unnecessary variation/visits/admissions.
• Facilitates oversight of access services and improvement teams to optimize patient centered care, lead towards common objectives, drive value analysis, promote efficiencies, and optimize performance/outcomes.
• Utilizes a systems perspective to develop and implement new and/or innovative approaches to optimize business results.
Job Function: Leadership and Professional Development
• Directly oversees leadership development to meet or exceed system engagement and turnover initiatives/goals.
• Sets priorities and goals based on risks and/or returns. Takes calculated risks to meet difficult challenges.
• Gains buy-in and consensus building through tailored communication and group dynamics.
• Fosters effective collaboration between clinical and academic colleagues to ensure an integrated approach in fulfilling the tripartite mission.
• Maintains current knowledge on emerging best practices to optimize ambulatory access; Participates in regional and national forums related to ambulatory access, including best practice exchange.
• Fosters cross-team collaboration for effective problem solving, conflict resolution and sustainment of standard work to maintain alignment.
Operational Excellence:
• Serves as a master change agent for ambulatory access strategies and initiatives, including facilitation, design, education and inspiration to drive the changes across the ambulatory settings.
• Lead the identification and implementation of standard workflows for ambulatory access and check-in functions.
• Partner with key stakeholder departments to support synergistic workflows and improvement processes, including Revenue Cycle, Acute Care Capacity Management, etc....
• Directly oversees operational areas to drive annual operating plan performance that meets or exceeds targets.
• Partners with finance and data analytics to design, develop and implement visual management dashboards to support results-oriented performance
Qualifications
Minimum Education Required: Bachelor's Degree - Business/Finance or Allied Health. Preferred: Master's Degree - Business/Finance or Allied Health.
Minimum Experience Required: 6 - 10 Years equivalent experience. Preferred: 11 - 15 Years equivalent experience.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Leads the strategy, design and full-scale implementation of ambulatory access across the clinical enterprise. Collaborates with executive leadership, clinical/operational partners to identify and proactively mitigate both episodic and/or long-standing access constraints. Communicates and collaborates with all organizational levels to deliver on the competitive imperative of ambulatory access. Champions access related innovations, including adoption and optimization of tools and technologies. Ensures functionality of the ambulatory centralized call management system to provide best in class patient experience and service response standards.
Responsibilities
Capacity Management:
• Responsible for the overall strategic direction and performance of the ambulatory access functions, including innovative tools, technologies and practices that drive digital and in person patient entry & engagement
• In collaboration with Executive Leadership and key stakeholders, develops the three year strategic access plan, including roadmaps, timelines and one year breakthrough objectives
• Leads the transformative design, monitoring and maintenance of ambulatory access and check-in functions across the clinical enterprise, including system level models and standards related to templates and referrals.
• Develops, recommends and implements ambulatory access governance, including guiding principles, tactics and processes.
• Leverages ambulatory access to drive strong system level growth in designated programs and services.
Access Optimization:
• Aligns ambulatory access, call management and check-in processes to achieve or exceed strategic targets, meet patient demand and support first call resolution.
• Designs and implements triage and care coordination call services across the enterprise with a focus on enhancing the patient experience, improving clinical outcomes and reducing unnecessary variation/visits/admissions.
• Facilitates oversight of access services and improvement teams to optimize patient centered care, lead towards common objectives, drive value analysis, promote efficiencies, and optimize performance/outcomes.
• Utilizes a systems perspective to develop and implement new and/or innovative approaches to optimize business results.
Job Function: Leadership and Professional Development
• Directly oversees leadership development to meet or exceed system engagement and turnover initiatives/goals.
• Sets priorities and goals based on risks and/or returns. Takes calculated risks to meet difficult challenges.
• Gains buy-in and consensus building through tailored communication and group dynamics.
• Fosters effective collaboration between clinical and academic colleagues to ensure an integrated approach in fulfilling the tripartite mission.
• Maintains current knowledge on emerging best practices to optimize ambulatory access; Participates in regional and national forums related to ambulatory access, including best practice exchange.
• Fosters cross-team collaboration for effective problem solving, conflict resolution and sustainment of standard work to maintain alignment.
Operational Excellence:
• Serves as a master change agent for ambulatory access strategies and initiatives, including facilitation, design, education and inspiration to drive the changes across the ambulatory settings.
• Lead the identification and implementation of standard workflows for ambulatory access and check-in functions.
• Partner with key stakeholder departments to support synergistic workflows and improvement processes, including Revenue Cycle, Acute Care Capacity Management, etc....
• Directly oversees operational areas to drive annual operating plan performance that meets or exceeds targets.
• Partners with finance and data analytics to design, develop and implement visual management dashboards to support results-oriented performance
Qualifications
Minimum Education Required: Bachelor's Degree - Business/Finance or Allied Health. Preferred: Master's Degree - Business/Finance or Allied Health.
Minimum Experience Required: 6 - 10 Years equivalent experience. Preferred: 11 - 15 Years equivalent experience.
