Access Coordinator, Outpatient Support Services

Job Description

Access Coordinator, First Shift, Outpatient Support Services

UC Health is hiring a part-time Access Coordinator for the Outpatient Support Services for the first shift at Danie Drake Center for Post-Acute Care.

The Access Coordinator will support Daniel Drake's emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About Daniel Drake Center for Post-Acute Care

Daniel Drake Center for Post-Acute Care is the regions premier provider of post-acute and transitional care services, offering a complete range of inpatient and outpatient services including medically complex care, skilled nursing, assisted living, wellness services and research. Daniel Drake Center helps patients recover from catastrophic injury and illness including multi-system organ failure, complex wound care, traumatic brain injury, stroke and spinal cord injury.

Daniel Drake is the only hospital-based skilled nursing facility in the Cincinnati region. Patients at Daniel Drake Center have access to many hospital-based services including 24/7 on-site physician coverage, pharmacy, diagnostic imaging, wound care and specialty physician consulting services. The availability of these on-site services allows for quick response to the complex and evolving care needs for our patients.


Job Responsibilities

Verification of insurance coverage utilization different on-line modalities for clinic patients receiving diagnostic testing (i.e. CT, MRI, etc.),along with chemotherapy and radiation therapy and/or surgical procedures. The associate is responsible for obtaining prior authorization requests and/or pre-determination for these services to ensure maximum reimbursement to the organization.
  • Initiates on-line verification and/or makes phone contact with Insurance Carriers and Plan Administrators to verify patient benefits to precert all outpatient services are secure. Ensures authorization has been obtained for all scheduled and non-scheduled high dollar outpatient procedures. Follows up on missing data or problem accounts.
  • Documents complete and accurate data relating to all necessary eligibility, benefits, and precertification information in appropriate Epic database fields. Informs management of trends of incomplete data, registration issues, etc.
  • Effectively organizes prioritization of Daily Worklist task.
  • Secures all applicable accounts in a timely manner as defined by Due Diligence Standard while maintaining department productivity and quality standards.
  • Reports improvements, problems, and changes as it relates to insurance verification to department management.
  • Performs other duties as assigned.


Education and Experience Requirements:
  • High School Diploma or GED required.
  • 1 - 2 Years equivalent experience completing Registration, Scheduling, Pre-certifications/prior authorizations in a hospital setting, medical office setting, Patient Access, or similar environment.
  • 3 - 5 Years equivalent experience completing Registration, Scheduling, Pre-certifications/prior authorizations in a hospital setting, medical office setting, Patient Access, or similar environment preferred.
  • Excellent communication and problem-solving skills.
  • A strong medical terminology / background.
  • Detail oriented and able to follow complex instructions.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at